Full Time 40 hours (Assistant Manager)

Assistant Manager

Job Type: Full-time 40 hours/week (Promotions available if company qualifications are met)

We're seeking an enthusiastic individual who's eager to grow within the company.

Starting Salary: $4200-4800 per month

Benefits:

• Flexible schedule (2 days off per week)
• Employee Discounts
• Complimentary Food and Snacks during breaks
• Vacation Leave/ Paid Sick Leave
• Health insurance

Shift:

• 8 hours/day
• 5 days a week (40 hours per week)
• Opening shift (8:30am - 7 pm)
• Closing shift (12:30 pm - 10 pm)
• Weekend shift and weekday off (2 weekdays per week)
• Holiday schedule

Experience Requirements:

• Guest services experience (1 year preferred)
• Barista experience (1 year preferred)
• Manager experience (1 year preferred)

Work Location: In-person (2383 Telegraph Ave Berkeley CA 94704)

Day to Day Responsibilities:

• Collaborate effectively with the shop manager to assist with inventory counting, payroll, and scheduling.
• Adhere to the client's culture and guidelines, as well as the Health Department's regulations, TP Tea standards, and expectations for tea quality, freshness, and presentation.
• Greet customers warmly upon their arrival and provide them with drink menus and answer any questions they may have about the ingredients.
• Take orders meticulously, paying close attention to details such as coffee blend preferences, dairy and sugar ratios, and other customer requests.
• Prepare beverages according to recipes and serve them
• Accept and process payments,
• Maintain a clean and organized bar area, ensuring that the working space is sanitized.
• Regularly check the functionality of brewing equipment and report any maintenance needs promptly.
• Comply with all health and safety regulations to ensure a safe working environment for both customers and employees.
• Communicate customer feedback to managers and suggest new menu items.

Major Duties/Functions/Tasks:

Specific duties and responsibilities

• Training new employees and guiding existing workers
• Determining budget and resource allocation
• Resolving issues that arise during shifts
• Enforcing company policies and procedures and communicating procedural changes to employees
• Leading team initiatives, such as ones for sustainability or professional development
• Scheduling hourly employees
• Monitoring key performance indicators (KPIs) and relaying these metrics to upper management
• Meet all timelines for payroll, service, accounts receivables, human resources, corporate office, and other client and management-given deadlines.
• Teach and adhere to TP Tea's philosophy, culture, and commitment to quality tea beverages and exemplary service.
• Take ownership of the tea and maintain its quality.
• Have a passion for tea.

Customer Service and Client Relations:

• Represent the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions.
• Respond to all comments and complaints within 24 hours and follow up with a written response to the General Manager.
• Interact with customers and resolve complaints in a friendly and service-oriented manner.
• Communicate honestly, accurately, and in a timely manner with clients.

Special Events:

• Assist the Shop Management team with special events as needed, providing staff, culinary, and management presence.

Skills:

Beginner welcome: It's okay if you don't have prior experience.

Willingness to be a good team player.

Positive, friendly, and can-do attitude.

All employees are expected to adhere to the following:

Perform quality work within deadlines, whether with or without direct supervision.

Interact professionally with other employees, customers, and suppliers.

Contribute effectively as a team member on all assignments.

Work independently while understanding the importance of communicating and coordinating work efforts with others.