Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Representative Regular Full-Time Colonial Heights, VA, US Salary Range: $50,000.00 To $60,000.00 Annually "Customer Comes First" Purpose To define clear expectations for Customer Service to ensure consistent execution, strong sales partnership, and a best‑in‑class customer experience aligned with the Lindenmeyr brand. Role Overview Customer Service plays a critical role in supporting Sales, operations, and customers by executing orders accurately, communicating proactively, and reinforcing Lindenmeyr’s reputation for reliability, responsiveness, and service excellence. Core Expectations WIN AS ONE approach- Answer all inbound calls in a timely and professional manner Act as an extension of the Sales team Communicate order status, pricing, and lead times proactively Flag risks and customer concerns immediately Support onboarding and key initiatives Performance Standard: Timely, accurate execution that builds trust and supports Sales 2. Customer Experience & Communication Respond promptly and professionally Own requests from start to resolution Communicate delays and next steps clearly Maintain a solution-oriented mindset Performance Standard: Customers experience Lindenmeyr as reliable and easy to work with 3. Order Accuracy & Execution Verify items, specs, and description for all direct/warehouse orders internally and with the mill before processing. Ensure correct pricing, quantities, and delivery details Follow all internal and vendor processes Maintain accurate documentation and invoicing Performance Standard: Orders are executed right the first time 4. Internal Processes & Accountability Use ERP, CRM, and workflows consistently Escalate issues with solutions Performance Standard: Dependable execution with minimal oversight Support team coverage Identify process improvements Adapt to change Performance Standard: Team-first mindset supporting growth Measurement & Accountability Performance is evaluated using a combination of day-to-day execution, behavioral consistency, and overall contribution to team and customer success . Semi-annual performance reviews will be conducted to evaluate overall performance based on the following: Responsiveness and follow-through Order accuracy Process adherence Support for customer retention and satisfaction Attendance, reliability, and dependability Professionalism and workplace conduct Managers will also consider: Consistency of performance over time Willingness to improve and adapt Initiative and ownership of responsibilities Contribution to team collaboration and overall service quality Performance reviews are intended to provide constructive feedback, recognize accomplishments, identify development opportunities, and support ongoing employee growth and success. Work-From-Home Schedule Mandatory In-Office Days Tuesday through Thursday: All employees in office #J-18808-Ljbffr Central-National-Gottesman-Inc