Case Manager

Case Manager 

The City of Champaign Township works to provide essential services with compassion to the community through programs in a fair, equitable and responsive manner. We are seeking a dependable, efficient & proactive employee to assume the position of Case Manager.  

Position Summary 

Case Manager will be the first point of contact for community members who utilize services at City of Champaign Strides. Services provided by case managers will happen primarily within the shelter facility except events or assigned RRH after move in.  

The Case Manager reports directly to the Program Director.  

Primary Responsibilities  

Case Management 

• Manage a caseload between 12-15 guests  

• Meet with guests on caseload weekly or biweekly

• Approach guests where they are and build goals and programming alongside 

• Schedule intakes for guests as requested  

• Ensure client is not a risk to themselves or others during their time at the shelter and work with staff to determine what next steps should be if they are considered a danger 

• Assist any guest with immediate case management needs as available 

• Complete on-going 8-week Internal Programming

• Support and attend events, tabling, and external programming 

Intakes 

• Assess community members for need of intakes 

• Complete full intakes as needed for Centralized Intake and Strides paperwork 

• Enter case notes with intake meeting notable information  

• Assist any guest with immediate case management needs of resources or referrals 

• Complete accurate data collection utilizing WellSky 

Data Management 

• Utilize WellSky to enter all documents, data, and case management/intake hours 

• Enter case notes with case management meeting notable information  

• Documentation of case management hours, services, referrals 

• Complete Strides’ intakes fully

• Complete Centralized Intake for Homeless (CIH) referrals when appropriate 

• Complete and update Individualized Service Plan for guests on caseload 

• Complete State-wide Referral Network (SRN) for eligible guests on caseload 

• Update guest information as needed

• File all relevant paperwork by the end of your shift & shred unnecessary documents

• Complete call log and communication log for your shift 

Customer Service 

• Interact with community members daily

• Direct all inquiries appropriately to relevant resources

• Answer phone calls, document calls, and notify appropriate staff if necessary 

• Support guests, visitors, and other staff as needed 

• Remind guests of the policies in place when they utilize the shelter and hold them accountable 

• Clean and sanitize facility daily 

Resources and Research 

• Locate additional resources relevant to shelter guests 

• Create or research systems for case managers to utilize 

• Search for Professional Development opportunities for self, Case Managers, or Strides’ staff 

• Complete assigned Professional Development 

Other Required Duties & Responsibilities 

• Utilize Microsoft Outlook to notify other employees when in/out/unavailable 

• Work with Safety to discharge guests if they are unsafe or unable to follow the shelter’s policies  

• Enforce breaks, service pauses, sanctions, and trespass 

Attendance at Required Meetings  

• Weekly Case Manager Meeting

• Monthly All-Staff Meetings for Strides  

• Monthly one-on-one meeting with Supervisor 

Minimum Qualifications  

• Three (3) or more years of experience in social service entities OR a combination of education and experience

• At least 1 year of social service experience

• Active certifications or willing to be trained for: 

• CPR & First Aid Certified 

• Mental Health First Aid Certified 

• Narcan administration 

• Trauma Informed Care 

Special Skills & Knowledge  

• Demonstrated ability to quickly build relationships and engage with others 

• Proficient in Microsoft Office programs  

• Strong technical aptitude  

• Excellent communication skills  

• Excellent customer service skills 

• Always maintain professionalism 

• Crisis response or de-escalation trainings or educations 

• Experience working with underrepresented populations 

• Able to accept and act on constructive feedback regarding job duties

• Able to separate personal emotions from professional duties

• Ability to multi-task, prioritize and manage time effectively

• Adhere to the confidentiality policy

• Strong organizational skills 

• Be comfortable interacting with various groups of populations that can include, but is not limited to, EMS, police, other organizations, and those guests we serve directly  

Benefits  

• Worked Holidays are paid at double time 

• Pension  

• Health Insurance paid for by employer (added cost for spouse and dependents)  

• Dental and Vision Insurance (optional, paid by employee)  

• Basic Life Insurance policy paid by employer (Optional Add Ons)  

• Paid time off   

• Employee Assistance Program available for use  

Schedules 

• Availability from 6 am to 6 pm 

Compensation 
Range of $21.00 to $22.00 hourly