Member Specialist

Responsibilities Provides member service Maintains the checkout area Resolves member issues and concerns Promotes Sam’s Club products and services Provides guidance and support to members regarding self‑service technology Processes member purchases Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types Follows company safety standards, procedures, and guidelines, including conducting safety sweeps Follows proper procedures for handling merchandise Corrects and reports unsafe situations to facility management Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs Assists members with purchasing decisions Locates merchandise Zones the area Arranges and organizes merchandise Assists members with transporting items Maintains a safe shopping environment Maintains exit areas, reviews member receipts Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity Maintains paperwork, logs, and other required documentation Executes emergency response procedures Ensures compliance with company security and safety practices Assists with the training of Member Frontline Services associates on company processes and procedures Teaches new technology and tool functionality Delivers new programs rollout training Provides continuous learning and process improvement opportunities Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns Identifies shrink and damages Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent Serve our Customers and Members: Delivers results while putting the customer first Serve our Customers and Members: Makes decisions based on reliable information; balances short‑and‑long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change Qualifications Retail experience including operating front‑end equipment (for example, cash register) and working with mobile retail applications Location Primary location: 4100 W Willow Knolls Dr, Peoria, IL 61615‑4405, United States of America Compensation Hourly wage range: $19.00 to $27.00* Actual hourly rate will equal or exceed the required minimum wage applicable to the job location Additional compensation may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances; premiums may be based on schedule, facility, season, or specific work performed, and multiple premiums may apply if criteria are met Benefits Health benefits include medical, vision, and dental coverage Financial benefits include 401(k), stock purchase and company‑paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment and meets or exceeds the requirements of paid sick leave laws where applicable (see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr