GENERAL MANAGER-MRO

Cutter Aviation – Excellence in Aviation since 1928

As the leading aviation services provider in the Southwestern United States, Cutter Aviation’s success is powered by our people. We value hard work, reward exceptional service, and are committed to building long-term careers by supporting our employees every step of the way.

POSITION SUMMARY:

The MRO General Manager is responsible for managing all aspects of the Maintenance operation to include the successful implementation of maintenance work order projects and managing department resources to meet safety, legal and profit objectives. The MRO General Manager will function as the primary face of Cutter Aviation related to its service offerings and must be an exceptional relationship builder with the drive to provide world-class customer service. The General Manager is the external representative of our company to our target market in General Aviation, including owners/operators of piston and turboprop aircraft.

KEY DUTIES & RESPONSIBILITIES:

• Plan, direct, and coordinate the activities of the maintenance department to ensure organization meets key financial targets.
• Assist customers in developing the appropriate work-scope and directs team members to ensure the successful completion of projects, i.e., meeting customer expectations.
• Maintains full P&L responsibility for Operation.
• Hire, train, and develop technician staff.
• Overall responsibility for the facility, ensuring that it conforms to Corporate SMS (Safety Management Systems) requirements.
• Responsible for ensuring that all required FAA documentation is generated and that department adheres to policies and procedures set forth in FAA Certificated Repair Station manual.
• Needs to be cognizant of and have the ability to maximize the “cash cycle”, i.e., sales order to invoice payment.
• Interface with Marketing organization to drive high-value solutions, leveraging the Cutter portfolio. Assist in development of marketing / advertising plan designed to achieve maximum market penetration.
• Accountable for ensuring that the 3 key customer satisfaction objectives are met: “On-Time”, “On-Budget”, and “Completed Right the First Time.”
• Work effectively with other corporate organizations, to include, Accounting, and Warranty Departments.
• Responsible for generating the annual budget that is aligned with company objectives.
• Responsible for ensuring that appropriate work records are properly executed by all personnel.
• Responsible for achieving sales, profit, and operating metric objectives for the department.
• Establishes and follows Best Practices when scheduling projects and completing project implementations. Nurtures and maintains customer relationships with customers while in-house.
• Maintain knowledge of his/her marketplace, awareness of competitors' products and pricing.
• Negotiate terms of sales and services with customers.
• Other duties as assigned.

Benefits Available with employment: Medical, Dental, Vision and Supplemental Plans

MINIMUM WORK EXPERIENCE REQUIREMENT:

• 5+ years supervisory or managerial experience in a FBO or aviation service center environment.
• Possess proven skills in developing and maintaining customer relationships
• Strong customer-centric mindset - ability to translate customer issues & needs into profitable business solutions.
• High degree of technical knowledge with respect to FAR’s and aircraft inspection programs.
• Knowledge of Pilatus, Piper product lines, preferred
• Excellent oral and written communication skills
• Ability to work independently and multi-task and prioritize in a fast paced corporate environment
• Working Knowledge of MS Excel and Word to be able to effectively conduct internet research
• Experience with Continuum Applied Technology, CORRIDOR aviation services software program a plus

JOB SPECIFICATIONS:

• High school diploma or equivalent
• Possess a valid driver’s license and a have clean driving record.
• Able to pass a background check.
• Ability to pass a drug screening test.
• Ability to lift up to 50 pounds.

IDEAL CANDIDATE WILL HAVE THE FOLLOWING WORK STYLES:

• Persistence in the face of obstacles.
• A willingness to take on responsibilities and challenges.
• Being reliable, responsible, and dependable, and fulfilling obligations.
• Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Guiding oneself with little or no supervision and depending on oneself to get things done IAW acceptable techniques and methods.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations.
• Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
• Results oriented Proven ability to achieve goals. Follows through and meets deadlines; Strong organizational, multi-tasking and time management skills; Strong problem-solving and analytical skills.

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