Employment Counselor

Employment Counselor

FT / PT Status - Full-Time
Benefits Eligibility - This position is eligible for a full benefits package.
Salary - $20.05 Hourly Wage
Remote Work / In-Office - In-Office / On-Site Recruiter - Breanna Granger | View email address on click.appcast.io | View phone number on click.appcast.io
Application Deadline - 11/1/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities
Job Description

If you are interested in working with diverse populations, and have a desire to help individuals discover their potential
and abilities, while advocating for their self-sufficiency, this is the job for you. The Workforce Development Division
(WDD) at the Department of Workforce Services (DWS) is looking for skilled and motivated individuals to fill an
Employment Counselor I position located at the DWS Employment Center in the Wasatch Front South region.


Employment Counselors will utilize a wide variety of programs and services to assist individuals, families and youth. We
work with people one on one or in groups to set career and educational goals and identify and resolve barriers that
stand in the way of meeting those goals.

Formal training will be provided to assist you in conducting formal assessments and work-ready evaluations according
to department standards, and to provide support services and resources from the Department. Additional instruction will
be provided in learning of community partner resources and referrals to those resources, in order to help people address
barriers that prevent them from succeeding. Training will include how to access and interpret labor market information
and employer needs. Monitoring of customer progress and documentation will be done in the Department online case
management software program.

*This position may be filled as an Employment Counselor II for an internal applicant, depending on qualifications.*

Principal Duties

This position delivers a broad range of services to assist case managed customers, unemployed and underemployed job
seekers, the general public and their families. In meeting with customers, you would help to resolve barriers and increase
customers skills, in order for them to obtain and maintain employment and education that leads to self-sufficiency.
Barriers may include such things as; homelessness, mental and physical disabilities, domestic violence and substance abuse. Services are focused on individual and family needs and may be provided one-on-one or in group settings. Some
positions involve outreach to community partners and/or customer home visits.

Employment Counselors will be trained to:

• Provide career, occupational and educational counseling to empower customers to increase their income and break
  the cycle of poverty.
• Assess customers and their families to identify barriers to self-sufficiency, employment, training and income goals;
  and to provide the necessary resources and support to resolve the barriers.
• Utilize motivational interviewing techniques to complete assessments and evaluations to gain pertinent
  information related to goal planning and barrier resolution and to create a supportive environment.
• Develop employment plans and goals with activities leading to achieving goals and/or work readiness, as well as
  monitoring and evaluating employment plan activities and progress.
• Utilize labor market information, local resources, referral to community partners and employers to assist customers
  in meeting their goals.
• Assess needs and educate customers about DWS programs, policies, and services and help them access
  temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance).
• Conduct home visits when needed to establish relationships, increase rapport, problem solve, engage or reengage the customer.
• Assist customers with the ultimate goal of employment by assisting with resume creation, networking, mock
  interviewing and job searching with technology.
• Ensure program compliance and appropriate use of public resources.
• Understand and implement program specific policies, procedures, case management techniques, career
  counseling, available Division resources, as well as community partner resources.
• Provide employment retention support and resources.

Qualifications
The model candidate for this position is someone who has:

Transferable Soft Skills:

• Empathy and compassion for others, and possesses a desire to assist customers who are in difficult situations.
• The ability to present information clearly and effectively, both verbally and in writing.
• Exceptional customer service skills and ability to assist people in a manner which shows sensitivity, tact and
  professionalism, without prejudice or bias.
• Possesses interpersonal skills including active listening, ability to build trusting relationships, show mutual
  respect and mindfulness of others
• Capable of working in an environment between balancing program policies and compassion

Hard Skills: (after receiving formal training)

• Provide family focused career counseling and proactively engage and motivate customers.
• Conduct interviews and assessments utilizing motivational interviewing techniques, in order to collect information and establish a supportive relationship.
• Possess skills needed in order to problem solve and identify creative solutions that lead to successful outcomes.
• Implement best practices for mentoring and coaching customers.
• Understanding in how to interpret and apply programmatic policy and procedures appropriately.
• Maintain and manage sensitive and confidential information in a professional and discrete manner.
• Defuse and resolve complaints/conflicts with angry customers in crisis

Preferences

• Preference may be given to those fluent in languages other than English.

About the Role

Location -
305 North Main Street Suite 100
Tooele, Utah, 84074
United States
Background Check Required - You must successfully pass a criminal history check.
Schedule Code - B - Competitive Career Service

Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency The mission of Workforce Services is to strengthenUtah's communities by supporting the economic stability and quality of ourworkforce. Today, more than 2,200 Workforce Services employees assistindividuals in preparing for and finding jobs, meeting workforce needs of Utahbusinesses, administering temporary assistance, and providing economic data andanalysis. Through a collaborative approach, the department has served millionsof Utahns and has become a leader on several statewide initiatives. These includeintergenerational poverty, homelessness, affordable housing, supportingrefugees, helping rural communities, serving veterans and individuals withdisabilities, and getting Utahns trained and back to work. To learn more aboutWorkforce Services, click here.

EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact View phone number on click.appcast.io.