Business Support Manager II - Enterprise Transaction Services Business Controls

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Line of Business Description

This role will be part of the Enterprise Transaction Services (ETS) COO organization and serve as the Business Support Manager supporting the Business Controls Executive and leadership team.

The role operates in a risk- and control-focused environment and requires strong risk and control knowledge, along with close partnership with Global Compliance and Operational Risk (GCOR), business leaders, and other control and support partners. The position plays an important role in coordinating business activities, risk and governance routines, and leadership priorities across the organization.

The role serves as a key point of coordination across Business Controls, ensuring the Executive is well prepared for key meetings and engagements with appropriate visibility into materials and key matters in advance. The role also requires strong judgment and an investigative mindset to research complex or escalated matters, identify themes, develop insights, and drive appropriate follow-through.

The Business Support Manager also helps shape organizational routines, communications, and engagement activities that strengthen connection and employee engagement across Business Controls. Success requires the ability to manage competing priorities, work across organizational lines, and support effective risk management, operational excellence, and execution of key business priorities.

Key Responsibilities

• Ensure the Executive and leadership team are well prepared for key meetings and engagements, with relevant materials, context, and matters requiring attention provided in advance.
• Develop high-quality, executive-ready presentations, risk and business updates, and communications that turn complex information into clear messages, insights, and actions.
• Partner closely with GCOR and other risk, control, and support partners on matters requiring coordination, review, escalation, or leadership attention.
• Research and analyze complex or escalated matters, identify themes, and develop clear insights and recommendations to support timely decision-making.
• Coordinate and drive Business Controls risk and governance routines, strategic objectives, and leadership priorities, ensuring clear actions and follow-through.
• Support key control-related activities, including issues management, audits and exams, policy and standard reviews, complaints, vendor management, and other risk and control processes, as applicable to the organization.
• Build strong relationships across the organization to influence outcomes, resolve issues, and move work forward.
• Lead or coordinate cross-functional working groups and projects supporting key business, risk, or organizational priorities.
• Lead organizational routines, including staff meetings, communications, town halls, off-sites, and employee engagement activities that strengthen connection and engagement across Business Controls.
• Support financial management, personnel processes, organizational reporting, and other business management deliverables.
• Identify opportunities to improve processes, reporting, governance, controls, and operational effectiveness.

Required Qualifications:

• 3+ years experience with business management disciplines including financial management, personnel processes, governance, project management, organizational routines, and employee engagement.
• 2+ years experience operating in a risk- and control-focused environment, with strong risk and control knowledge and the ability to effectively partner with risk, compliance, control, and business teams.
• Strong executive presence and demonstrated ability to ensure senior leaders are well prepared for key meetings, decisions, and engagements.
• Proven ability to develop polished, executive-ready communications and presentations that turn complex business, risk, and control information into clear messages, insights, and actions.
• Strong analytical and investigative skills, with the ability to research complex matters, identify themes, and develop insights and recommendations.
• Strong judgment and decision-making skills, including knowing when additional input, escalation, or leadership attention is needed.
• Strong relationship management and influencing skills, with the ability to work effectively across organizational levels and teams.
• Ability to manage multiple priorities and adjust effectively to changing business needs, deadlines, and competing demands.
• Strong planning and organizational skills with exceptional attention to detail.
• Ability to see across the organization, connect priorities, and identify opportunities to improve processes, governance, and controls.
• Self-directed and proactive, with the ability to take ownership and follow through.
• Advanced proficiency with Microsoft PowerPoint and Excel.

Skills

• Risk Management
• Business Management
• Executive Communications
• Executive Presence
• Critical Thinking
• Decision Making
• Influence
• Relationship Management
• Problem Solving
• Prioritization
• Project Management
• Employee Engagement
• Operational Excellence
• Continuous Improvement

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: