VP Service and Quality

VP Of Quality And Service, Surveillance

Teledyne FLIR Defense is dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better.

We're looking for passionate innovators eager to shape the future of the Defense and Public Safety industries. If you're mission-driven to globally collaborate on solutions that can change the battlefield and save lives, we invite you to explore our current opportunities.

Job Summary:

The VP of Quality and Service will be directly responsible for more than $100M in direct revenue and responsible for manufacturing a critical component necessary for an additional $100M in revenue. This leader will be responsible for leadership of a team of more than 180 people, revenue attainment and growth, and the quality and reliability improvement of new and current product offerings. They will coordinate extensively with internal Finance, Sales, Operations, Procurement, Programs, and other groups as well as with large government and OEM customers throughout the world.

Primary Duties & Responsibilities:

• Ensuring a safe workplace, including improving safety procedures and culture
• Ensuring successful certification audits to ISO9001 and AS9100 standards worldwide
• Management of a staff consisting of:
• 3 large site Quality managers along with support of 4 additional smaller site Quality leaders
• 6 site Service center managers responsible for dedicated Service teams
• A Director of worldwide field service, training and technical publications
• A remote service center manager responsible for 40 partner service centers
• A Director of ERP/PLM systems and teams
• Responsibility for all aspects of budgeting including head count, sales projections, inventory, rework, capital equipment and spending as well as forecasting future performance
• The improvement and coordination of QMS systems across the division
• Driving continuous improvement efforts using Lean principles and root cause analysis.
• The improvement of the New Product Introduction Process (NPI), particularly design and testing for reliability and environmental qualifications
• Tracking, analysis, response and reporting critical information throughout the organization including reliability, failure modes, customer satisfaction and detailed financial metrics.
• Leading the team to develop new business models and sources of revenue.
• RFP/RFQ proposal evaluation, development, and proposal response including but not limited to Quality and Reliability Plans, Integrated Logistics Support Plans (S&ILSPs), Contractor Logistic Support (CLS), Performance Based Logistics (PBL) plans.
• Consistent and cost-effective high-volume production and integration of Dewars and rotary compressors for IR detectors.
• Approximately 8-10 trips worldwide per year to visit locations, major customers and trade shows.
• Continuing to grow and mature third parts service centers and partners worldwide

Experience Preference:

• Technical background highly desirable including management of technical and multi-site teams
• Experience with successfully obtaining or maintaining ISO9001 or equivalent site certifications
• Experience with measurement/repairing of EO/IR systems or IDCA manufacturing.
• P&L responsibility including budgeting and forecasting of revenue and headcount
• Experience working with government and defense agencies including localization, contracting and proposals
• Understanding of commercial contracts/agreements for product support desired
• Data analysis including SAP, MS Excel and PowerBI tools. Familiarity with the SAP Service module.

Core Competencies:

• Management of large, multi-site teams and mentorship of first and second level managers
• Knowledge of MIL-STD-810 and ISO 9001 standards and their application
• Understanding of product reliability and sparing calculations as well as Statistical Process Control or 6 Sigma principles
• Familiarity with GTC and ITAR requirements
• Excellent oral and written communication skills
• Ability to represent the organization in difficult situations to senior customer and government leaders

Job Qualifications:

• US Citizen able to obtain a Secret clearance if required
• College Diploma in technical or business discipline
• Experience managing multi-site Quality and/or Service organizations
• 10 years of experience in the Defense sector

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Salary Range: $218,100.00-$290,800.000

Pay Transparency: The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.