Front Desk Associate

Front Desk Associate

One Lincoln Park in Dayton, OH is looking to hire a full-time Front Desk Associate to perform administrative functions such as answering phone calls, taking messages, dispatching transportation, following safety procedures in the event of an emergency, and creating a positive first impression for guests and visitors at our retirement community. Are you a customer service minded individual with strong ability to multi-task? Do you enjoy working in a team environment and helping others? If so, please read on:

This front desk position earns a competitive wage of $14.50/hour. We provide excellent benefits and perks including bonuses, a 401(k) with company match, a holiday party, and an Employee Appreciation Day. In addition, this position receives medical, dental, vision, generous paid time off (PTO) and holidays. If this sounds like the right opportunity for you, apply today!

One Lincoln Park is a premier retirement living community in Dayton, OH. We provide comprehensive amenities and services to our residents, including dining, transportation, housekeeping and maintenance. We take pride in our beautiful grounds and our friendly, personalized service. Our mission is to provide our residents with independence, comfort, and safety, and we could not do that without our fabulous staff.

We hire dedicated, compassionate employees who find joy in providing excellent customer service to our wonderful residents. To reward our staff for their hard work, we offer competitive compensation and excellent benefits - not to mention a rewarding work environment.

A Day in the Life of a Front Desk Associate

As a front desk associate, you work directly with residents, visitors, and guests to provide a safe and welcoming first impression of One Lincoln Park.

General Responsibilities:

• Greet visitors and encourage sign-in
• Answer phone professionally and direct appropriately
• Work with Marketing team to manage incoming sales related calls and walk-in visits from prospective tenants
• Light organization and cleanup in the main lobby area

Administrative Responsibilities:

• Utilize Microsoft Office programs to schedule conference room for meetings, data entry, and maintain parking lot map
• Typing, filing, stuffing envelopes and stapling
• Receive incoming packages
• Participate in safety drills and follow all departmental procedures

Documentation Responsibilities:

• Complete prospect form for Marketing
• Submit maintenance work orders as needed
• Track messages, incidents, and daily log activity

Resident-Related Responsibilities :

• Update vacation/hospital log sheets
• Follow emergency policies and procedures
• Conduct daily phone check-ins with residents to ensure well-being

Cash Handling Responsibilities:

• Sell and dispense postage for residents
• Maintain and balance petty cash drawer
• Receive payments and issues receipts when Business Office is closed

Other duties as assigned

Qualifications for a Front Desk Associate:

• Prior experience in a professional office setting
• Strong customer service skills
• Must be able to communicate clearly using a multi-line telephone, a two-way radio and intercom system
• Must be proficient in common computer software, including Microsoft Outlook, Word and Excel as well as in-house security system and related equipment

Do you enjoy working with senior adults who have varying levels of health and ability? Can you thrive in a fast-paced environment? If yes, you might just be perfect for this position!

Work Schedule for a Front Desk Associate:

This full-time position works a 32-hour work schedule between the hours of 7:30AM – 8:00PM 7/days per week. First and second shifts. Must have weekend availability.

Are you ready to join our team?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!