WINE SPECIALIST (MARKET CITY AND KAPOLEI LOCATION)

Wine Specialist

The Wine Specialist will be responsible to assists customers with their shopping experience including guiding them to products and making suggestions while operating the cash register to ring up various items in exchange for currency. Also stocks merchandise and prepares displays, while maintaining a neat, clean and safe environment, while providing standard customer service.

Duties include the following (but are not limited - other duties may be assigned):

• Greets customers when within ten feet and four seconds of contact, by name if possible during transactions
• Assists customers while ringing up/weighing items for purchase
• Bags like groceries together, while using the least number of bags
• Checks for bottom of the basket
• Verify/balance register till at the beginning and end of shift
• Accept/Verify/Process payment from customer in the form of cash, credit, debit, ebt, and check
• Verify/Process, purchase orders, merchandise certificates and coupons
• Check identification for tobacco and liquor purchases, as well as payment by credit card and check by following established company procedures
• Register accuracy, knows/ carries out proper register procedures to meet company performance standards, price integrity.
• Refills bag wells in front end, keep workstation clean and organized by dusting, wiping, and sweeping area.
• Assists customers on the sales floor by finding items, returns stray items to their proper area, and removes damaged products from customer view
• Stocks and rotates items, while keeping all labels faced forward
• Pulls empty cardboard boxes off the shelves from around the store and bales boxes following proper equipment procedures
• Returns misplaced products to their appropriate area, while maintaining product freshness by returning all perishables items to their proper areas promptly
• Follow all safety procedures and regulations

Other duties/responsibilities:

• Maintains high ethical standards in the workplace.
• Maintains good communication with Store Director, fellow Wine Specialists, and Vendors.
• Understands and abides by all Company policies and procedures.
• Other tasks as assigned by the Store Director.

Personal requirements:

• Planning/Organizing Prioritizes and plans work activities, uses time efficiently, Able to meet deadlines, completing assigned tasks.
• Oral Communication Speaks clearly; Listens and asks questions; Respond well to questions.
• Written Communication Writes clearly; Able to read and interpret written communication.
• Good Numeric Skills Add, subtract, multiply and divide with whole numbers, fractions, decimals, and percent.
• Adaptability Able to deal with frequent change, delays, or unexpected events.
• Quality Accurate and thorough; Pays attention to details; Monitors own work to ensure quality.
• Quantity Completes work in a timely manner; Strives to increase productivity.
• Attendance/Punctuality Consistently at work all the time.
• Interpersonal Maintains strict confidentiality; Listens to others without interrupting; A good disposition.
• Professionalism High level of work ethics; Manages setbacks and challenges with a positive and constructive attitude; Treats all with respect and consideration; Accepts responsibility for own action; Follows through on commitments.
• Initiative Seeks solutions on own; Offers useful suggestions; Asks for and offers help when needed.
• Problem solving Identifies and resolves problems within scope; refer other problems to superior.
• Organizational Support Follows policies and procedures; Supports Company goals and values.
• Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions.
• Willingness to learn new methods to create the best shopping experience.

Skills and abilities:

• Strong work ethic supported by a pleasant and positive attitude.
• High school diploma or GED preferred. Must be able to read and write at a high school competency level.
• Must be at least 18 years old.

Work environment:

• Fast-paced environment that may be demanding and/or stressful
• Air condition while in store, subject to outside conditions of heat, rain, and wind while retrieving wagons/helping customers to their car, and chill temperatures if products need to be retrieved from chill.
• Noise level is moderate.

Physical demands:

• Lift / Carry
• Stand
• Walk
• Sit
• Handling/Fingering
• Reach Outward
• Reach Above Shoulder
• Push/Pull:
• Climb
• Crawl
• Squat or Kneel
• Bend
• Other physical requirements:
• Vision (Near, Distance, Color, Peripheral, depth Perception)
• Sense of Sound (Hear oral communication and buzzers/alarms)