Network Problem Management Specialist

Top Skills' Details

Candidate for this requirement must posses a Top Secret Clearance w active/eligible SCI, CompTIA Security+ and CCNA

1. Network Monitoring Tool Suites (i.e Solar Winds, Wire Shark, Whats Up Gold, Spice Works, etc)

2. ITSM Ticketing, Documentation, Procedure (Remedy, Service Now, etc)

3. Cisco Layer 2 Troubleshooting Experience

Description

Job Description:

Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues

Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures

Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution

Primary Responsibilities

Monitoring, installation, modification, testing and servicing of network equipment.

Assisting and training lower level support employees

Resolving networking/customer related concerns and issues

Supporting engineers in troubleshooting network instability

Communicating to customers and Leidos leadership of any impact to operational continuity

Possessing a comprehensive understanding of network and device relationships

Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Basic Qualifications

HS diploma and 5+ years of experience working with networks and performing Network Administration/Troubleshooting

Must be familiar with Windows Systems administration tools and processes

Knowledge in coordinating problem resolution and working across IT functional areas

Proven ability to manage multiple tasks/events simultaneously

CCNA Certification

SolarWinds experience for network monitoring

Experience in secret and top secret network topology

Proven initiative in supporting other NOC personnel in troubleshooting network issues

Proven capacity to provide professional customer service in a 24 x 7 operational environment

Preferred Qualifications

CCNA/CCNP

JNCIA

DHS Experience

Microsoft Certification

Taclane / Encryptor troubleshooting experience

Security+

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 4 years of professional experience

Skills

Tcp/ip, Network operations, Wan, Network monitoring, service desk, troubleshooting, dns, network operations center, router, firewall, help desk, help desk support, network engineering, network infrastructure, dhcp, windows server, cisco routers, active directory, ticketing system, Cisco, NOC, solarwinds, CCNA, ts/sci, Government

Top Skills Details

Tcp/ip,Network operations,Wan,Network monitoring,service desk,troubleshooting,dns,network operations center,router,firewall,help desk,help desk support,network engineering,network infrastructure,dhcp,windows server,cisco routers,active directory,ticketin

Additional Skills & Qualifications

Problem Management Network Specialist

It is required that the Problem Management Network Specialist Journeyman has the following qualifications:

• Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks.

• Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP.

• Experience with SAFe® Agile and DevSecOps.

• Possess a current Secret clearance.

• Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor’s degree with 4-8 years of experience; or a Master’s degree with 2-4 years of experience.

It is desired that the Problem Management Network Specialist Journeyman has the following qualifications:

• An active TS/SCI security clearance.

• Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL® v3 Practitioner or ITIL® v4 equivalent Foundations, and/or CISSP.

• IT Certifications such as Security +, CISSP, etc.

• SAFe® certified.

• ITIL® v4 equivalent.

Provides ongoing network support, addresses availability issues, overcomes performance problems and provides overall Tier 2/3 Service Desk support. Manages network performance, diagnoses performance problems and undertakes tuning activities to ensure network performance meets SLR requirements. Troubleshoots and resolves problems to ensure quality transmission service on the network. Reports on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution. Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Pearlington, MS.

The pay range for this position is $33.65 - $48.07/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pearlington,MS.

This position is anticipated to close on Jun 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.