Floor Supervisor

Floor SupervisorTerrAscend Corp. is a leading company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.It's a Joint EffortWe believe that How We Work Together Matters. Our priority is to assemble a team that believes not just in what we do but how and why we do it. Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry.Sound like weed be a good fit? Here's where you come in.Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.To Be BluntYou will be challenged to work tactically to service our patients with care and efficiency while also serving as a Leader on Duty (LOD).One minute you will be opening the store and prepping staff for the first few customersThe next minute you will be training a new employee on our POS system and Ecommerce platformAnd the next minute assisting a patient with a difficult question around product usageRegardless of the task, it's critical you have strong situational awareness and EQ as you'll work within a diverse team in the organization.Where you'll be plantedThis position will be on-site in our Lancaster, PA dispensary. Our hours of operation are 9am - 8pm 7 days per week. This role will require availability during nights, weekends, and some holidays.Why TerrAscend? Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve. We value diverse skillsets, talents, and experiences.To be successful in this role we know you'll need:Must meet age requirements by state as determined by the Department of Health or State Regulatory CommissionAt least one (1) year of customer service, retail, or related experience preferredCannabis experience a plusMust be flexible regarding work schedule, including evenings, weekends, and holidaysAt least one (1) year of supervisory or leadership experiencePhysical Requirements:Able to push, pull, lift, or move a minimum of 50 lbs.Capable of sitting, standing, kneeling, bending, squatting, and/or walking for extended periods of timeAble to handle cash or card transactions with patients using an electronic processing systemBenefits:Employee Discount (all employees eligible)Paid Time OffHealth, vision, and dental insurance (with telehealth option)401k with 4% company matching (100% vested immediately)Employee Assistance ProgramPaid Parental LeaveLife InsuranceShort & Long Term DisabilityBackground Check RequirementAs a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.Working ConditionsThis position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation.EEO StatementTerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.DisclaimerThis job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.TerrAscend participates in E-Verify.Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.E-Verify Participation Notice: to Work Notice: on External Recruiting AgenciesTerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.