Prosthetic Clerk

Summary

Prosthetic Clerk is located in the Department of Veterans Health Administration (VHA),Carl Vinson VA Medical Center, Prosthetics and Sensory Aids Service, Dublin, GA.

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Duties

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• The Incumbent provides customer service by assisting purchasing agents in processing prosthetic requests and prescriptions for items, services, and durable medical equipment from physicians, therapists, medical center personnel, patients or their representatives.
• The incumbent interviews veterans reporting to the service and receives phone calls from beneficiaries. In the event of an unfavorable decision, the incumbent advises the veteran of his appellate rights.
• Advises the patient, family member or other representative on equipment safety and maintenance to include the appropriate use of the Prosthetic Service Card (PSC) for obtaining repairs.
• The incumbent operates the PSAS software package to maintain a detailed and accurate accounting of all actions taken for veterans and documents showing their records of items or services provided.
• This includes fiscal transactions, prosthetic appliances/services, equipment repairs or recalls and all specialized benefits, i.e., clothing allowance, PSC, and auto adaptive equipment.
• Assists in the collection of data and preparation of reports generated by the prosthetic software package.
• In the performance of official duties, the incumbent has regular access to printed and electronic files containing sensitive information which must be protected.
• The Incumbent is responsible for protecting patient information from unauthorized release or from loss, alteration, and/or unauthorized deletion, maintaining strict confidence of any personnel issues or items identified as confidential by supervisor.
• Receives and distributes incoming Prosthetics U.S. Mail and Interoffice mail ensuring that all mail received is routed to designated personnel in a timely manner. (Within 2 hours of delivery by mail room.)
• Redirects missrouted mail; mail for Prosthetics and Sensory Aids services that should be forwarded to other services.
• Coordinates with mailroom personnel to resolve problems with prosthetic's mail
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.

Position Description/PD#: Prosthetic Clerk/ PD01437A

Telework: Not available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized.

Financial Disclosure Report: Not required

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does include physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/19/2026.

You may qualify based on your experience and/or education as described below:

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement. For a GS-05 position, you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

• Specialized Experience: One year of specialized experience, equivalent to at least the GS-04 grade level in the Federal service, that equipped me with the knowledge, skills, and abilities (KSA's) needed to successfully perform the duties of this position and that is typically in or related to the position being filled. Specialized experience includes: 1. Inventory all medical equipment in the Storage areas. 2. Handles conflict and problems in dealing with the customer constructively and appropriately 3. Pick up, deliver, repair, inventory and return prosthetics medical equipment, (i.e. manual wheelchairs, walkers and accessories).

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• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a bachelor's degree or 4 years above high school education.

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the second year of study (i.e. beyond 60 semester hours) to be creditable toward meeting the specialized experience requirement.

• Physical Requirements: Work can be sedentary in nature at times but does require moving and lifting equipment up to 60 lbs and being able to walk through the hospital for extended periods as required for deliveries. The work area is adequately lighted, heated, and ventilated. The applicant conducts minimally a quarterly inventory of medical equipment stock in compliance with procedures and regulatory requirements.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a bachelor's degree.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.