Desktop Support Technician

Desktop Support Technician This role is for someone with prior desktop support experience (Hardware Replacement, Windows Upgrades, PC Refresh, etc.) with experience supporting WIN7 / WIN10 . This is a 1099 Independent Contractor role with no benefits. Compensation is $32/hour. Location is onsite at the client's location in Portland, OR. If you agree to these terms, please proceed with your application. Qualifications Key skills: Windows 7/10, Office 2013/O365, mobile device management. Hardware would range from desktops/laptops/workstations/thin clients. Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus. Prior experience installing, configuring, and troubleshooting WIN7/10 desktops & laptops. Prior knowledge and experience supporting a client's datacenter. Excellent Customer Service skills. Can manage small project teams. Any prior support knowledge of the Apple MAC platform is a big plus. Ability to build rapport with clients. Strong troubleshooting and critical thinking skills. Must be friendly, eager to learn, self-motivated, and good under pressure. Positive and professional demeanor; a self-starter capable of working with minimal supervision. Has 3-5 years of experience. Responsibilities Provide technical assistance with computer hardware and software. Resolve issues for clients via phone, in person, or electronically. Recommend hardware and software improvements. Track customer issues and resolutions. Accurately test, identify, repair, resolve, and document end user technical issues regarding basic network/desktop/laptop support, printers, iPhone, and LAN cable drops. Swap-out and troubleshoot software issues. Reimage computers/hard drives. IMACD functions including installation and decommission. Back up and restore user data. #J-18808-Ljbffr