Customer Success Manager - SMB

Job Description

Job Description

Do you have what it takes to drive and maximize customer success for our unique products?

As part of our Customer Experience team , you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis' hardware and software within our customer base while ensuring customer success.

The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.

This role covers the Mountain West region, so we're looking for someone who is either currently located in, or open to relocating to, one of the following states: Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah.

The hiring range for this role is $57,800 – $98,260 per year base salary, with a total on-target earnings (OTE) range of $68,000 – $115,600. This reflects the full span across all US locations where this role can be based; your specific range will depend on your location. We believe in good faith that this is the range of possible compensation at the time of this posting. Actual compensation within this range is based on skills, experience, and qualifications.

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
• Communicating effectively at all levels of the organization, keeping stakeholders informed

• A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
• 3+ years of experience in B2B customer success, account management, or consulting.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value
• Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Willingness to travel to build deeper relationships and address customers' technical needs

Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

At NavVis, you'll thrive in an environment that values collaboration, innovation, and growth. We offer:

• It's important to take a break from work! We offer 15 days of vacation and 11 public holidays .
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• A competitive compensation package that values the skills and experience you bring
• A competitive health/ vision/ dental insurance
• Up to $4500 USD employee referral bonus
• 401k matching up to 4%
• 5 days of paid sick leave
• Paid Parental Leave.

We derive our strength from our diversity.

NavVis' unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.