Voice Tech

Voice Tech

As the Voice Tech, you'll support, troubleshoot, and maintain VoIP and Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments and migrations, and help ensure reliable services for clients.

Location: Terre Haute, IN

Support a variety of VoIP environments while working directly with clients, carriers, vendors, and engineering teams. Our culture is centered on accountability, customer service, collaboration, and continuous improvement. We encourage employees to make a positive impact on themselves, their teammates, customers, and communities.

Work with VoIP, UC, SIP, networking, and cloud technologies.

Support multiple client environments and solve a wide range of technical issues.

Gain hands-on experience with leading VoIP platforms and telecom systems.

Participate in deployments, migrations, and client onboarding projects.

Work directly with clients, carriers, vendors, and engineering teams.

Build experience leading to advanced VoIP, network, or infrastructure roles.

Provide Tier I and Tier II support for hosted, cloud, and on-premise VoIP environments.

Troubleshoot call quality issues, including latency, jitter, packet loss, and one-way audio.

Configure VoIP platforms, SIP, PBX systems, Teams Phone, call queues, auto attendants.

Manage client requests through the MSP ticketing system and meet established SLAs.

Perform moves, adds, changes, and deletions for client phone systems.

Assist with VoIP deployments, upgrades, migrations, and onboarding projects.

Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues.

Monitor alerts, identify service-impacting problems, and educate clients on system features.

Document troubleshooting, configurations, network diagrams, and client environments.

Participate in an on-call rotation as needed.

You're a customer-focused technical problem solver who enjoys troubleshooting VoIP and network issues. You communicate technical concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution.

Experience supporting VoIP or Unified Communications systems.

Associate degree in IT, Telecommunications, Networking, or related field/experience.

MSP, telecommunications provider, or customer-facing technical support experience preferred.

Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching.

VoIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya.

Familiarity with network troubleshooting tools and packet analysis.

Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.