Bilingual (Spanish) Medical Collector/Customer Service Representative

Job Description

Job Description

Job description:

Looking for an exciting opportunity? Join our TEAM!

Our associates enjoy a lucrative compensation plan that includes a guaranteed pay rate, monthly commission incentives, extensive benefit options and retirement plan.

Remote (Work From Home) based on performance criteria being met.

Associates will have the opportunity to work 100% remote after a 3-6 month probationary period working in the office.

FUNCTIONS

• Patient contact through automated dialer system
• Maintain appropriate daily call volumes and meeting collection goals on a monthly basis while properly documenting account activity
• Analyze patient accounts and bringing to completion as soon as possible to lower client accounts receivables
• Requires the ability to negotiate account resolution through firm but professional talk-offs with patients in accordance with State and Federal regulatory guidelines and company requirements
• Responsible for Spanish speaking patient contacts

QUALIFICATIONS

• Fluent in Spanish
• Strong data entry skills and experience working within Windows and web-based applications
• Communication, organizational and prioritization skills
• Effectively interact with peers and other department personnel to make a positive impact
• Utilization of active listening skills and develop a rapport with customers
• Ability to work independently
• Strict adherence to company's Business Conduct Statement and Code of Ethics maintaining the highest level of workplace behavior
• Computer literate - Microsoft Office software a plus.
• Candidates must pass a pre-employment criminal background search
• Excellent oral and written communication skills
• Knowledge of Predictive Dialer operations helpful
• Ability to handle multiple tasks and fast paced environment
• Excellent people skills with strong leadership skills
• Minimum typing speed - 40 wpm
• Ability to analyze internal processes and results
• Familiarity with FDCPA regulations and enforcing compliance helpful
• Organized and detail oriented

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Language:

• commute (Preferred)

Ability to Commute:

• Fairlawn, OH 44333 (Preferred)

Work Location: In person