Financial Counselor
Solve IT Strategies, Inc.
Role Summary
The Financial Counselor I supports patients in understanding and managing the financial aspects of their healthcare services. This role assists with onboarding patients into financial assistance programs, provides guidance on insurance coverage and payment options, and ensures accurate communication of financial responsibilities. The position requires strong customer service skills, attention to detail, and the ability to work in a fast-paced healthcare environment while maintaining confidentiality and compliance with regulations. Key Responsibilities
The Financial Counselor I supports patients in understanding and managing the financial aspects of their healthcare services. This role assists with onboarding patients into financial assistance programs, provides guidance on insurance coverage and payment options, and ensures accurate communication of financial responsibilities. The position requires strong customer service skills, attention to detail, and the ability to work in a fast-paced healthcare environment while maintaining confidentiality and compliance with regulations. Key Responsibilities
- Provide pricing estimates in accordance with applicable regulations, including patient shopping estimates and self-pay packages; communicate expected patient financial responsibility prior to service and collect required payments
- Review patient accounts for outstanding balances, document all interactions, and inform patients or guarantors of financial obligations including co-pays, co-insurance, deductibles, deposits, and past due balances
- Verify insurance eligibility and benefits using available tools and resources; calculate and communicate estimated patient liability based on coverage
- Assist patients in understanding Explanation of Benefits (EOB) statements and develop payment strategies for outstanding balances
- Collect, verify, and accurately document demographic and insurance information to support financial processing
- Maintain and manage assigned work queues related to financial assistance, coverage discovery, estimates, and other departmental needs
- Identify patients who may benefit from financial counseling and coordinate support prior to or following scheduled services
- Guide patients through financial assistance applications and payment plan options
- Respond to and manage phone and electronic inquiries from patients, payers, providers, and internal departments
- Deliver high-quality customer service by resolving inquiries effectively and escalating issues when appropriate
- Collaborate with cross-functional teams to resolve account issues and support reimbursement processes
- Ensure compliance with all applicable federal, state, and local regulations, as well as organizational policies and confidentiality requirements (including HIPAA)
- Participate in ongoing training related to systems, tools, and financial counseling functions
- Perform additional duties as assigned
- High school diploma or equivalent
- 0-2 years of relevant experience
- Basic proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
- Strong communication, customer service, and active listening skills
- Basic keyboarding and data entry skills
- Ability to analyze and interpret data
- Strong critical thinking, problem-solving, and sound judgment
- Detail-oriented with a high level of accuracy
- Ability to manage multiple tasks in a fast-paced, complex environment
- Ability to follow written and verbal instructions and established procedures
- Ability to work independently and manage time effectively
- Ability to maintain confidentiality
- Associate's degree in Accounting, Business Administration, or related field
- Experience in a hospital, clinic, health insurance company, managed care organization, or healthcare financial services setting
- Working knowledge of medical terminology, anatomy, and physiology
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Financial Counselor in Chicago, IL vacancy
$40k - $45k
...: Our commitment to employee well‑being is reflected in our competitive benefits package located here: Position Summary A financial aid counselor is responsible for management of student accounts, as well as program management for different segments of institutional, federal...SuggestedWork at officeNight shiftWeekend workIllinois-Institute-of-Technolog
Chicago, IL17 days ago$45k - $49k
...Financial Aid Counselor Location: Chicago, IL Job-Type: Full-Time Compensation Range: $45,000 - $49,000 USD The compensation above is the estimated hiring range for this position. Final offers are determined based on a variety of factors including skills, experience, qualifications...SuggestedFull timeWork at officeMonday to FridayMoody Bible Institute
Chicago, IL4 days ago- ...GENERAL SUMMARY/BASIC PURPOSE OF JOB: • Under the supervision of the Patient Financial Services' Supervisor, conducts financial interviews, makes payment arrangements and conducts necessary follow-up on those arrangements ensuring compliance with appropriate policies...Suggested
Sinai Chicago
Chicago, IL5 days ago - ...Financial Counselor At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the...SuggestedWork at officeLocal areaRelocation package
Northwestern Medicine Central DuPage Hospital
Chicago, IL1 day ago - ...Job Title: Financial Aid Counselor Department/ Office: Financial Aid Location: Main Campus- Argyle Reports To: Director of Financial Aid Position Type: Full time Salary: FSLA Exempt Job Purpose The candidate will provide guidance to students, parents, and prospective students...SuggestedFull timeWork at office
St. Augustine College
Chicago, IL3 days ago $39.52k - $42.12k
...The Financial Aid Counselor is responsible for receiving, evaluating, and verifying student data to award federal, state, institutional, and outside financial aid funds. Student eligibility is determined in compliance with local, state, and federal regulations, policies...Work at officeLocal areaVisa sponsorshipWork visaConcordia University Chicago
River Forest, IL2 days ago$25 - $27 per hour
...Illinois Add to Favorite Jobs Email this Job Department: Financial Aid CH Salary/Grade: NEX/12 The expected salary... ...Director of Financial Aid and Systems, the Financial Aid Counselor serves as a cross-functional member of the Chicago Office of Financial...Hourly payWork at officeNorthwestern University
Chicago, IL12 hours ago- The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal...Full timeH1bLocal area
KPMG
Chicago, IL9 days ago - St. Augustine College in Chicago, Illinois is seeking a Financial Aid Counselor responsible for guiding students through financial aid processes. You will serve as a primary point of contact for prospective students, ensuring they understand eligibility, application procedures...
- Northwestern Medicine seeks a Financial Counselor in Chicago to provide financial assistance and exceptional customer service to patients. Key responsibilities include assisting patients with financial applications and managing financial risks. The ideal candidate should...
- Illinois-Institute-of-Technolog is seeking a Financial Aid Counselor responsible for managing student accounts and program management involving institutional, federal, and state funding. The counselor will serve as the first point of contact for students, assisting with...
- The Illinois Institute of Technology is seeking a Financial Aid Counselor in Chicago. This role involves managing student accounts, serving as the first point of contact for counseling, and supporting various scholarship programs. The ideal candidate will possess a Bachelor...
- ...Company Description Tristate Financial Advisors is a branch of Florida Financial Advisors and provides full-service, comprehensive financial and wealth management solutions tailored to the needs of Tristate residents. The firm focuses on helping clients realize their long...Full timeWork at office
Tristate Financial Advisors
Chicago, IL2 days ago - ...At Lakeshore Financial Group, our financial professionals and financial advisors are here to serve as your source of support. Our team is dedicated to simplifying the complexities of the financial world, and as your advocate, we strive to learn about your most-valued goals...For contractorsWork at officeRemote work
Lakeshore Financial Group
Oak Brook, IL1 day ago $80k - $110k
...Driven Career Changers to Build Their Own Practice Lisle, IL or Chicago | Commission-Based | $80K-$110K at plan Some of the best financial advisors we know didn't start in finance. They started in education, sales, healthcare, real estate, or the military. What they had...WestPoint Financial Group
Chicago, IL2 days ago$50k
...Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With... ...PLANNER™ and/or CRPC™ or Chartered Retirement Planning Counselor™ At Edward Jones, we are building a place where everyone feels...Work at officeWork from homeHome officeFlexible hoursEdward Jones
Chicago, IL3 days ago- ...Wintrust Wealth Management Job Opportunity Wintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping clients meet their increasingly...Temporary workFlexible hours
Wintrust Financial
Chicago, IL4 days ago $61k - $119k
...Overview Becoming a financial advisor at Northwestern Mutual is a unique opportunity to start a business where you can help your clients achieve their goals through financial planning. On your path to becoming a financial advisor, you start as a financial representative...Full timeContract workFor contractorsWork at officeNorthwestern Mutual
Skokie, IL1 day ago$45k - $60k
...want the stability of an industry-leading organization with entrepreneurial freedom to advance based on your personal results? As a Financial Advisor with Ameriprise, you'll help shape your clients' financial futures for each stage in their lives. It's a tremendous...Full timePart timeWork experience placementLocal areaAmeriprise Financial Services, Inc.
Chicago, IL1 day ago- ...Thrivent Financial for Lutherans seeks a Financial Advisor in Chicago. In this role, you will guide clients on their financial journeys, providing expert advice with a focus on generosity and community. The position offers unlimited earning potential, flexible scheduling...Flexible hours
Thrivent Financial for Lutherans
Chicago, IL4 days ago $4,000 - $5,000 per month
...A boutique, Chicago-based independent RIA is seeking a Financial Advisor to join its growing team. The firm provides comprehensive financial planning and investment management services, with a specialized focus on customized bond portfolios. Operating under a fiduciary...Work at officeBCI - Brokerage Consultants Inc
Chicago, IL3 days ago$95.6k - $162.4k
...Job Title Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful...Flexible hoursNorthern Trust
Chicago, IL2 days ago$20k - $100k
Be among the first 25 applicants. Has entrepreneurial spirit and a desire to be successful; Be eager to help people, and cultivates and builds a long‑term relationship with your clients; Sells commercial/personal insurance and investment products to small and mid‑size ...Full timeTaos Global Group
Chicago, IL2 days ago$75k - $125k
...Financial Planning Specialist Join Aprio's Wealth Management team, and you will help clients maximize their opportunities. Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Financial Planning Specialist to join their dynamic team. The Financial...Full timeWork at officeLocal areaRemote workFlexible hoursAprio
Chicago, IL2 days ago$125k
...Pure Financial Advisors, LLC is a fee-only Registered Investment Advisor (RIA), providing comprehensive retirement planning services and tax-optimized investment management services. Using a holistic planning approach, Pure Financial manages over $11.05 billion in assets...Pure Financial Advisors
Chicago, IL7 days ago$74.25k - $123.75k
...The advisor will examine clients’ immediate and long-term investment needs, help design solutions that best meet their individual financial goals and help grow our book of 120,000 clients. This is a team-based call center environment that delivers investment advice and...Work experience placementWork at officeImmediate startLPL Financial
Oak Brook, IL7 hours ago- ...The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be be comfortable creating financial plans and cross checking work to ensure complete accuracy of information. Responsibilities Provide...
Voya Financial
Chicago, IL2 days ago $61k - $119k
...Overview Becoming a financial advisor at Northwestern Mutual is a unique opportunity to start a business where you can help your clients achieve their goals through financial planning. On your path to becoming a financial advisor, you start as a financial representative...Work at officeUnavailable
Skokie, IL3 days ago- ...Senior Financial Advisor -Remote/Hybrid Opportunity Overview Seeking an experienced Financial Advisor with an established book of business who wants to grow their practice with a more efficient and supportive platform. This opportunity is ideal for advisors looking for...Remote workFlexible hours
MBC Talent Connections
Chicago, IL12 hours ago - ...Merrill Experienced Financial Advisor Honolulu, Hawaii;North Bethesda, Maryland; Los Angeles, California; New York, New York; Frisco... ...Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). Possess excellent communication skills, both written...Work at officeShift workDay shift
Bank of America
Chicago, IL3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Financial Counselor. Be the first to apply!
Related searches
- senior financial advisor Chicago, IL
- project finance associate Chicago, IL
- international financial advisor Chicago, IL
- financial advisor part time Chicago, IL
- financial planner Chicago, IL
- senior wealth advisor Chicago, IL
- financial planning associate Chicago, IL
- oracle financial functional consultant Chicago, IL
- financial advisor associate Chicago, IL
- associate financial representative Chicago, IL