Field Account Manager Tampa, FL - Hybrid

The Key Accounts Field Account Manager is the “Field-based Service Owner” responsible for the customer's total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the Central Service team, trending and monitoring of service issue resolution, and educating the customer and their employees. They will address escalated issues, collaborate with the central team, and, as needed, coordinate resolution. This position will not handle first-level service issues. The Key Accounts Field Account Manager will meet with customers at least quarterly to review service-related statistics and propose improvements to enhance the customer's total service experience. They will train customers on UnitedHealthcare's programs and services, communicate various administrative changes or updates, and conduct or coordinate open enrollment meetings. The KA Field Account Manager generally handles a mix of small to mid-size customers (fully and ASO, under 1000 groups) and follows a hybrid schedule with three in-office days per week. Primary Responsibilities Own the service experience of customers at the field level, working with the Central Service Team and other matrix partners to ensure prompt and accurate issue resolution. Develop and maintain relationships with internal partners in the Centralized Service Team to manage customer service experience. Fully account for supporting the SAE in facilitating resolution of all elevated customer service requests and conducting customer consultations. Facilitate regular customer meetings with the Central Service Team to assess trends and keep abreast of escalating issues and service trends. Provide service trend data, myuhc.com adoption, eServices adoption, wellness initiatives, and improvement opportunities to the SAE/Analyst. Conduct meetings with customers to identify issues/trends, analyze root causes, and determine corrective action steps. Participate/support new business and finalist presentations to represent service experience or coordinate attendees. Establish and maintain solid and appropriate relationships with customers to maintain persistency. Maintain Broker/Consultant relationships as needed. Coordinate ordering of enrollment materials/directories for customers. Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization. Coordinate implementation activities such as processing transitional care cases. Conduct enrollment meetings and customer‑sponsored health fairs for assigned customers. Coordinate and deliver billing reconciliations to customers (quarterly, annually, or as appropriate). Demonstrate a high level of healthcare industry knowledge and the customer's specific industry. Perform other assignments and responsibilities as required by management. Required Qualifications Insurance license as required by law or ability to obtain within 30 days. 2+ years of work experience in a customer service role. Proficiency in Microsoft Word, PowerPoint, and Excel. Proven solid presentation skills in both small and large group settings. Willingness to travel up to 25% locally. Driver's License and reliable transportation. Must pass a drug test before beginning employment. Preferred Qualifications 3+ years of healthcare industry experience. Experience demonstrating the ability to work with employers, consumers, consultants, and brokers. Pay is based on several factors including local labor markets, education, work experience, and certifications. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contributions (all subject to eligibility). The hourly pay for this role ranges from $21.63 to $48.08 per hour based on full‑time employment. This role is also eligible for bonuses based on sales performance. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr