Front Office Manager

Description

Join our team at Lotus Hospitality as a Front Office Manager and play a pivotal role in shaping exceptional guest experiences. You'll lead our dedicated guest services team, ensuring smooth daily operations that delight every visitor. Your leadership will drive guest satisfaction, enhancing the overall success of our hotel.


As a key player in our hospitality family, you'll manage front office operations with efficiency and professionalism, fostering a welcoming environment where both guests and team members thrive. At Lotus Hospitality, we believe in making luxury experiences accessible to everyone, and we're excited to have you contribute to our vision. Let's create memorable moments together.

Responsibilities

• Oversee all Front Desk operations, including check-in, check-out, reservations, and guest inquiries.
• Lead, train, and schedule front desk associates to ensure coverage and excellent guest service.
• Maintain high guest satisfaction scores by handling complaints promptly and professionally.
• Review daily arrivals, group blocks, and requests; ensure all are prepared accordingly.
• Coordinate with Housekeeping and Maintenance teams to communicate room status updates and service requests.
• Ensure the front office team adheres to standards and safety/security procedures.
• Maintain accurate cash handling, deposit, and audit procedures.
• Support the General Manager with reporting, training, and operational excellence initiatives.

Qualifications

• Minimum 1 year of hotel front desk experience.
• Prior supervisory or assistant manager experience in front desk operations.
• Strong communication, leadership, and problem-solving skills.
• Working knowledge of HotelKey or similar property management systems.
• Ability to manage multiple priorities and remain calm under pressure.
• Flexible availability, including weekends and holidays.
• Professional appearance and commitment to hospitality excellence.