IT Support Specialist

IT Support SpecialistRNGD is a rapidly scaling organization emerging as a nationally recognized leader in construction through our unique Renegade mindset focused on innovation, creativity, and culture. The team is made up of a highly engaged group of seasoned professionals and emerging leaders. We are creators who believe that what we build drives the growth of our cities and that to fulfill our mission, we must constantly challenge the old way of doing things. Headquartered in New Orleans, Louisiana, we thrive on building communities, building teams, building leaders, and growing the business throughout the Southeast region with additional offices in Mississippi, Tennessee, and Alabama.We're looking for an IT Support Specialist that will provide responsive, practical, and service-focused technology support across RNGD's office, field, and nearby subsidiary operations. Success in this role means employees receive dependable support, technology issues are resolved or escalated efficiently, devices and access are managed accurately, and recurring needs lead to stronger documentation, processes, and self-service resources.Reporting to the IT Manager, this role provides Tier 1 and Tier 2 support within a Windows-based environment and owns assigned support requests through timely resolution. The IT Support Specialist documents work clearly, communicates progress, escalates appropriately, and helps maintain a reliable, secure, and employee-friendly technology environment. This role supports Microsoft 365, identity and access systems, endpoint-management tools, remote-support platforms, ticketing systems, mobile devices, networking basics, and other technologies used across RNGD's business operations.This is a full-time, on-site position based in our Metairie, LA office.Core ResponsibilitiesIT Service Delivery and Issue ResolutionEmployee Lifecycle and Access SupportEndpoint, Asset and Location SupportSecurity and Technology ControlsDocumentation, Training and Continuous ImprovementPreferred QualificationsAssociate or bachelor's degree in information technology, computer science, information systems, or a related field preferred; equivalent hands-on experience may be considered. Relevant CompTIA, ITIL, or Microsoft certifications are preferred.Experience providing Tier 1 and Tier 2 support in a Windows-based business environment, including Microsoft 365 applications and services.Working knowledge of Active Directory or Microsoft Entra ID, endpoint management, remote support, mobile devices, common business technology, and basic network troubleshooting.Familiarity with ticketing systems, IT service-management practices, documentation standards, cybersecurity fundamentals, and access-administration procedures.Strong service, communication, organization, and problem-solving skills, with the ability to work independently and collaboratively across office, field, and multi-location operations.Experience with Microsoft Intune, Windows Autopilot, PowerShell, automation, or construction technology is helpful but not required.Core CompetenciesRNGD Values AlignmentTechnical Support and TroubleshootingService Ownership and Employee ExperienceSecurity, Access and Asset StewardshipDocumentation and Continuous ImprovementCollaboration and CommunicationRNGD is an Equal Opportunity Employer.