Room Attendant

Room Attendant

The Room Attendant is responsible for maintaining the cleanliness of the guest rooms assigned to hotel standards. Some duties include but not limited to making beds, cleaning bathroom, and changing the towels. You will also address guests' questions and make sure the rooms are fully stocked, clean and always inviting. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay.

Key Responsibilities:

• Clean and service guest rooms according to hotel standards and procedures.
• Make beds, change linens, and replace towels and amenities.
• Vacuum carpets, sweep and mop floors, and dust furniture and fixtures.
• Clean and sanitize bathrooms, including sinks, toilets, showers, and mirrors.
• Replenish guest room supplies such as toiletries, coffee, water, and other amenities.
• Inspect rooms for maintenance issues, safety hazards, or damages and report them promptly.
• Remove trash and used linens from guest rooms and designated areas.
• Ensure rooms are properly prepared for arriving guests.
• Maintain cleanliness of hallways, storage rooms, and other assigned housekeeping areas.
• Respond to guest requests and inquiries in a courteous and professional manner.
• Follow hotel safety, security, and sanitation policies.
• Protect guest privacy and always maintain confidentiality.
• Participate in deep-cleaning projects and special assignments as needed.

Position Requirements:

• Develop and maintain positive working relationships with other departments.
• The ability to communicate effectively in English with guests, managers, and colleagues.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Attend all scheduled meetings and training sessions.

Physical Requirements:

• Ability to remain standing for up to 8 hours
• Ability to walk the property and grounds frequently
• Ability to move up and down stairs frequently
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 35 lbs.
• Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.)
• Ability to bend, kneel, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness
• Ability to communicate and exchange information effectively
• Ability to read, write, speak, and understand basic English
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

Required Qualifications:

• Professional cleaning experience preferred, but not required
• Previous housekeeping or hotel experience preferred but not required
• Successful completion of background check
• Ability to work independently and efficiently with minimal supervision
• Strong attention to detail and commitment to cleanliness
• Good communication and customer service skills
• Ability to understand and follow instructions and establish procedures
• Expresses sincere enthusiasm for the role and cleanliness
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Wage Rate: $27.80 per hour

About The Barnes San Francisco:

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street. We offer central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907. The hotel blends historic charm with contemporary, Italian-inspired décor. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. The Barnes Hotel offers competitive salaries and robust benefit plans.

Full-Time Hourly Benefits:

• Tiered Medical Plans- Cigna or Kaiser· Plans include Chiropractic & Acupuncture - · Long Term Disability
• Tiered PPO Dental Plans - · Voluntary Supplemental Medial Plans
• Vision - · Paid Holidays
• Employee Assistance Program - · PTO and Sick Pay
• Flexible Spending Account (FSA) - · 401K Matching Program
• Life & AD&D Insurance - · Pre-Tax Commuter and Parking Benefits

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Barnes San Francisco- is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. The Barnes San Francisco hiring policies require a background check for all applicants working directly with at-risk populations.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.