Desktop Support Specialist
Sharp Brains
Respond to and resolve Tier 2 support requests escalated from Tier 1. Provide hands‑on support for desktops, laptops, printers, mobile devices, and other peripherals. Troubleshoot OS, application, and network‑related issues (Windows/Mac environments). Install, configure, and update software and hardware as required. Support Microsoft 365 applications, Active Directory, and other enterprise tools. Handle user account setups, password resets, and permission/access issues. Collaborate with other IT teams or vendors to resolve complex incidents. Document all support activities in the ticketing system and follow escalation procedures. Requirements: Proven experience in Tier 2 desktop or end‑user support roles. Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools. Familiarity with ITSM platforms like ServiceNow or similar. Good understanding of networking basics (TCP/IP, DNS, DHCP). Excellent communication and customer service skills. Ability to work independently and manage multiple support requests. #J-18808-Ljbffr Sharp Brains
$22 - $25 per hour
...Job Description Must haves: ~5+ years of experience in Desktop support ~ Experience working through a ticketing system, specifically... ...Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large convenience retail client in the Ankeny, IA area...SuggestedRemote workInsight Global
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...which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shiftFive Below
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