Regional Director of Operations

Job Description

Job Description

Overview

Who we are: 

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. 

• Unmatched Culture
  Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. 

• Diversity & Inclusion
  We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

• Growth & Advancement
  We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

• Support for Continuing Education
  Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams. 

• Benefits and Perks Created to Support You
  Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Responsibilities

Regional Director of Operations:

We are searching for a dynamic visionary with a hands-on entrepreneurial approach to propel our geographic reach as a Regional Director of Operations at Golden Steps ABA. This role will be the driving force behind Golden Step’s expanding mission of delivering exceptional Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD) in a new state or region.

Successful Directors of Operations are typically initiative takers who thrive on direct leadership to build out and grow our presence in a new area. You'll have the autonomy to shape strategies and implement systems that propel our growth while ensuring the highest standards of service for our patients.

Travel required

Qualifications

• Provide direct leadership, strategic guidance, and support to State Directors across an assigned region.
• Conduct regular performance and development meetings with direct reports.
• Ensure consistent implementation of company policies, SOPs, and operational initiatives.
• Serve as the primary escalation point for operational challenges.
• Foster collaboration and share best practices across multiple state operations.

• Drive regional performance through improved operational efficiency, staffing readiness, intake conversion, and service capacity.
• Identify operational challenges and develop action plans to support growth.
• Monitor key performance metrics and proactively address risks impacting operations.
• Support expansion initiatives, including new clinic launches and resource planning.

• Translate executive initiatives into actionable regional plans.
• Lead implementation of new workflows, technology enhancements, and operational processes.
• Measure adoption and effectiveness of new initiatives while continuously improving execution.
• Partner with Clinical Operations and cross-functional teams to ensure seamless implementation.

• Analyze operational data to identify trends, opportunities, and areas for improvement.
• Develop dashboards and standardized reporting to provide actionable business insights.
• Improve reporting processes through automation and workflow optimization.
• Collaborate with Business Intelligence, IT, and analytics teams to enhance operational visibility.

Maintain close, cross-functional alignment with core corporate departments including: Talent Acquisition, Intake, Staffing, Clinical Operations, Revenue Cycle Management (RCM), Credentialing, Finance, and Business Intelligence .

Ensure operational alignment across all departments to improve speed-to-market, corporate communication, and overall execution velocity.

• Coach and mentor State Directors to strengthen leadership, accountability, and decision-making.
• Promote a culture of collaboration, ownership, and continuous improvement.
• Support succession planning and leadership development across the region.