Field Service & Assembly Technician - Chicago

Job Description

Toho Technology Inc. is an industrial technology manufacturer and distributor. We’re hiring a Chicago-based Field Service & Assembly Technician to install, maintain and support advanced semiconductor process metrology systems in customer labs across the country.

\n

You’ll use your engineering and equipment-maintenance skills in thin film and material characterization. The role combines hands-on field service, in-house precision assembly and direct contact with customers. It suits someone with experience in precision electronic assembly, testing and troubleshooting who likes to travel, solve problems and work closely with a small, global team.

\n

\n

What You’ll Do

\n

Field Service

\n

\n
• Install, upgrade and repair Toho equipment and equipment from Toho’s partner companies at customer sites
\n
• Troubleshoot and repair mechanical and electrical problems, including relay control circuits, laser optics, electronic boards and control software
\n
• Run qualification tests, train customer operators and maintenance technicians, and obtain signed acceptance
\n
• Help customers by phone and email with troubleshooting, spare parts and operation
\n
• Complete Field Service Reports and Certificates of Calibration, and send your supervisor daily on-site progress updates
\n
• Run lab demonstrations for customers and present the data in PowerPoint
\n
• Coordinate with our Japan office on product development feedback
\n

\n

Technical Test & Assembly

\n

\n
• Produce and test ECV (electrochemical capacitance-voltage) sealing ring consumables for customer instruments
\n
• Build spare parts kits, accessories and sub-assemblies for repair jobs
\n
• Help solve parts-obsolescence problems
\n

\n

Operations

\n

\n
• Plan monthly objectives in Outlook and review them weekly with your supervisor
\n
• Keep Field Service Records in Zoho following company standards
\n
• Update product manuals and technical documentation, including ECOs
\n

\n \n

What You Bring

\n

Required

\n

\n
• Bachelor’s degree in Mechanical, Materials Science or Electro-Mechanical Engineering, Computer-Machine Integration, Computer Programming, Software Development or a related field
\n
• Ability to travel domestically and internationally 25–50% of the time
\n
• Ability to lift up to 50 lbs
\n
• Must be authorized to work in the U.S. now and in the future; Toho does not offer visa sponsorship for this role
\n

\n

Preferred

\n

\n
• Japanese/English bilingual
\n
• Experience maintaining and repairing electrical and mechanical equipment
\n
• Ability to read wiring diagrams, schematics, and mechanical, pneumatic and hydraulic drawings
\n
• Hands-on use of multimeters, oscilloscopes, pneumatic calibrators and other diagnostic instruments
\n
• Understanding of vacuum systems and experience with vacuum equipment
\n
• Experience with a CRM (Zoho, Salesforce) and Microsoft Office (Word, Excel, Outlook); QuickBooks a plus
\n
• Strong customer-facing communication skills by phone, email and in person, including explaining technical results clearly
\n
• Awareness of health and safety in a manufacturing environment
\n

\n

\n

Work Environment

\n

\n
• When not traveling, you’ll work on-site at our Chicago office every day
\n
• Occasional evening video calls with our colleagues in Asia
\n

\n

\n

Compensation & Benefits

\n

\n
• Starting salary: $65,000 per year
\n
• Health, dental and vision insurance
\n
• 401(k) with company match
\n

\n

\n

About Toho Technology

\n

Toho Technology Inc. is a small, entrepreneurial team of about 10 professionals on Chicago’s northwest side. We’re diverse and multilingual. Since 2001 we’ve built a presence across the U.S., Europe and Asia, serving customers in the semiconductor and compound semiconductor markets. We sell original Toho equipment and distribute for key U.S. partner companies.

\n

Our parent company, Toho Technology Corporation, is a family-owned business founded in Nagoya, Japan, in 1819. It grew into a manufacturer and distributor of industrial electronics with longstanding ties to Hitachi. Today it has about 850 employees, with sales and manufacturing in Japan, China and Indonesia.

\n

Learn more at