Receptionist

Registration Specialist

This role supports a busy Primary Care Residency Clinic with approximately 70 providers at various stages of training and development. The clinic serves up to 220 patients per day, requiring a highly organized, customer-focused professional who thrives in a fast-paced healthcare environment.

As a Registration Specialist, you will be the first point of contact for patients and play a critical role in ensuring smooth patient flow, accurate registration, and optimal clinical and financial outcomes.

Key Responsibilities

• Check in patients and facilitate patient flow from entry to destination in a timely, accurate, and professional manner
• Verify and update insurance, demographic, and financial information
• Manage medical records, scanning forms, referrals, DME, and Luma-related tasks
• Enter and validate charges in appropriate systems and collect required payments
• Schedule appointments and interview patients to obtain necessary medical information
• Explain departmental and hospital charges, policies, and procedures
• Answer incoming calls and direct patients and visitors appropriately
• Support high-volume clinic operations (up to 220 patients per day)
• Collaborate closely with providers and staff in a team-based environment

Skills for Success

• Experience with Cerner (preferred)
• Prior medical or healthcare experience strongly preferred
• Knowledge of insurance verification and coverage interpretation
• Strong computer skills; ability to quickly learn new systems
• Willingness to learn, adapt, and assist where needed
• Ability to work efficiently in a fast-paced, high-volume setting
• Excellent communication, organization, and customer service skills

Education & Qualifications

• High School Diploma or GED required
• Relevant experience in a healthcare setting preferred
• Ability to learn and retain medical coding concept
• ICD-10 and CPT knowledge preferred
• Familiarity with medical terminology and clinical workflows preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Onboarding & Training

• Onboarding will include a combination of virtual training classes and hands-on, on-the-job training
• Ongoing support provided by a collaborative and experienced team

Team Culture

We are a close-knit, supportive team that works well together and values collaboration, flexibility, and mutual support in delivering excellent patient care.