HR Operations Manager

Job Description

Job Description

Steer Health is an AI-native growth and automation platform for healthcare. We help health systems, hospitals, and physician groups attract and retain patients, automate front-office and back-office workflows, and deliver the modern, consumer-grade experiences patients expect. Our AI agents work across the entire patient journey, from digital front door and scheduling through post-visit engagement and revenue operations.

Founded in 2021 and headquartered in the Dallas-Fort Worth area, Steer Health has been recognized as a KLAS Emerging Solutions Top 20 company and is the winner of the 2026 Hearst Health Prize. We are a fast-scaling, mission-driven team, and we are building our people function to match.

About the Role

As our HR Operations Manager, you will own the day-to-day people operations that keep Steer running smoothly and make it a great place to work. You will be the go-to resource for employees on everything from onboarding to benefits, the guardian of our HR compliance and records, and a hands-on partner to leadership as we scale the team. This is a builder role: you will refine existing processes, create new ones, and put in place the HR foundation for our next stage of growth.

This is an in-office position based at our Dallas, TX headquarters.

Requirements

What You'll Do

• Own the full employee lifecycle: offer letters, background checks, onboarding, internal transfers, and offboarding
• Administer payroll, benefits, and leave programs, including open enrollment and day-to-day employee questions
• Manage our HRIS and employee records with accuracy, confidentiality, and audit-ready discipline
• Ensure compliance with federal, Texas, and local employment laws; maintain the employee handbook, policies, and required trainings (including HIPAA and security awareness coordination)
• Support recruiting operations: job postings, interview scheduling, candidate communications, and offer processing
• Run performance review and feedback cycles, and equip managers with the tools to lead well
• Handle employee relations matters with discretion, empathy, and sound judgment
• Lead engagement, culture, and recognition programs for our Dallas office
• Manage HR vendors (payroll, benefits brokers, background check providers) and continuously improve our tooling
• Build and maintain people reporting: headcount, hiring pipeline, retention, and other key metrics for leadership

What You'll Bring

• 5+ years of progressive HR experience, including hands-on ownership of HR operations or a generalist function
• Experience in a startup or high-growth environment; healthcare or SaaS background is a strong plus
• Working knowledge of federal and Texas employment law and HR compliance requirements
• Hands-on experience with HRIS and payroll platforms (e.g., Rippling, Gusto, ADP, BambooHR)
• Impeccable discretion in handling confidential and sensitive information
• Strong organizational skills, attention to detail, and the ability to juggle competing priorities without dropping the ball
• Clear, warm communication style; you build trust quickly with employees at every level
• Bachelor's degree in HR, Business, or a related field; SHRM-CP or PHR certification is a plus
• Ability to work on-site full time at our Dallas, TX office

Benefits

What We Offer

• Competitive salary and performance-based bonus
• Medical, dental, and vision coverage
• Paid time off and company holidays
• A ground-floor opportunity to shape the people function at a fast-growing, award-winning healthcare AI company
• A collaborative, high-energy office culture where your work is visible and your impact is immediate

Equal Opportunity

Steer Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.