System Engineer - Infrastructure

Systems Engineer

Recognized as a "Best Place to Work Modern Healthcare" – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

Job Summary: As a Systems Engineer specializing in infrastructure, you will serve as a hands-on technical resource responsible for implementing, maintaining, and optimizing the IT systems that form the backbone of Vital Care — with a primary focus on endpoint management, identity and access management, and L2 service delivery. Your expertise will span endpoint platforms (Windows 11, Intune, Autopilot), cloud-based solutions (Microsoft 365, Azure), networking, system integrations, and administration. This role is the organization's subject-matter expert on endpoints and Windows 11 OS, while also serving as a key contributor to L2 support and the service delivery queue. You will collaborate with senior engineers, ensure the successful delivery of technical solutions aligned with strategic objectives, and enable a fully distributed, remote workforce.

Duties/Responsibilities

• Serve as the primary endpoint specialist and subject-matter expert on Windows 11 OS — including imaging, deployment, hardening, and advanced troubleshooting.
• Manage endpoint configuration, compliance, and security policies using Microsoft Intune.
• Deploy and maintain Windows Autopilot for zero-touch provisioning of new and replacement devices.
• Troubleshoot and resolve endpoint hardware and software issues across Windows and, when applicable, Apple/macOS/iOS platforms.
• Ensure all endpoints meet security and compliance baselines including BitLocker encryption, Microsoft Defender, and patch compliance.
• Support Endpoint Lifecycle Management including procurement coordination, deployment, refresh, and decommissioning.
• Provide Tier 2 support for all aspects of the infrastructure including endpoints, servers, and networking.
• Identify and troubleshoot systems and network issues; escalate complex problems as needed.
• Implement and maintain infrastructure solutions that meet the organization's current and future needs.
• Support Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive, and Identity & Access Management.
• Implement and support third-party tools and technologies to enhance system efficiency and performance.
• Assist Senior Engineers with Azure infrastructure tasks and projects as directed.
• Own support of assigned software tools and platforms.
• Monitor system and infrastructure performance to ensure the highest levels of availability, reliability, and scalability.
• Implement and maintain security measures to safeguard the organization's infrastructure.
• Ensure compliance with industry standards and regulations, keeping abreast of security best practices.
• Lead small to medium-sized infrastructure-related projects from conception to completion, ensuring timely delivery and adherence to project milestones.
• Participate in larger infrastructure projects, executing assigned tasks on time and to standard.
• Develop and maintain basic PowerShell scripts to support automation efforts under guidance from senior staff.

Required Skills/Abilities

• Solid troubleshooting methodology for hardware, software, and network connectivity issues.
• Apple/macOS/iOS device management experience is a plus.
• Scripting and automation skills (PowerShell preferred).
• Ability to understand operational business processes and apply technical/system knowledge.
• Must demonstrate excellent professional communication skills through clearly written, concise, and comprehensive documentation; strong technical writing skills.
• Strong organizational, customer service, interpersonal, and time-management skills.
• Must be able to work independently in a remote environment and collaboratively as part of a distributed team.
• Able to support after-hours operations as needed.

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent hands-on experience.
• Proven experience as a Systems Engineer with a focus on infrastructure and endpoint management (minimum of 2 years).
• Strong hands-on experience with Microsoft Intune, Windows Autopilot, and Windows 11 OS deployment and management.
• Working knowledge of Microsoft 365 Identity and Access Management (Entra ID / Azure AD, MFA, Conditional Access, SSO).
• Experience supporting Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Demonstrated experience supporting remote and distributed teams.
• Industry certifications a plus (e.g., Microsoft MD-102, MS-102, AZ-900, CompTIA A+, ITIL Foundation).

Physical Requirements

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews. Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law. Vital Care Infusion Services participates in E-Verify. This is a full-time position. The salary for this position is $98,501-$131,621.