Dispatcher

Dispatcher

Best Care Home Services is looking for an experienced dispatcher skilled in managing scheduling, optimizing routes, and coordinating field service teams. Experience with ServiceTitan is essential for this role to ensure efficient scheduling, real-time tracking, and enhanced customer communication. The ideal candidate will have a background in dispatching, preferably in the HVAC/Plumbing industry, and a commitment to delivering exceptional service through effective coordination of resources.

Key Responsibilities:

• Scheduling and Dispatching: Efficiently schedule and dispatch HVAC/Plumbing technicians based on availability, location, and service needs, ensuring optimal routing and minimized travel time.
• ServiceTitan Management: Utilize ServiceTitan software for job scheduling, tracking technician availability, and updating service status to streamline operations.
• Field Coordination: Monitor and manage the progress of technicians in real-time, proactively addressing any delays or issues to maintain customer satisfaction.
• Customer Communication: Provide customers with timely updates regarding service calls, ensuring a seamless customer experience.
• Collaboration with Customer Service Team: Work closely with Customer Service Representatives to align on scheduling, address urgent service needs, and handle any service inquiries.
• Data and Record Management: Accurately enter and maintain service details, customer information, and technician notes in ServiceTitan to support data integrity and reporting.
• Reporting and Metrics: Assist with daily, weekly, and monthly reporting on dispatch efficiency, service completion rates, and other key performance indicators (KPIs).

Required Qualifications:

• Dispatching Experience: Previous experience in a dispatch role, preferably within the HVAC, plumbing, or related service industry.
• ServiceTitan Expertise: Proficient in ServiceTitan software for scheduling, tracking, and reporting.
• Communication Skills: Strong verbal and written communication skills with an ability to manage customer expectations and coordinate team activities.
• Organizational and Problem-Solving Abilities: Strong multitasking and prioritization skills to manage high volumes of calls and service requests efficiently.
• Customer-Focused Mindset: A commitment to maintaining customer satisfaction through accurate scheduling and proactive communication.
• Experience in High-Volume Environments: Comfort with fast-paced work environments and managing a high volume of service calls.

Our Culture: Living "Above the Line"

We're looking for someone who takes ownership, follows through, and holds themselves accountable. If that's how you operate, you'll thrive here. Our Above the Line principles:

• Own it: see it, solve it, do it
• Be part of the solution, not the problem
• Treat others with respect
• Act now — don't wait
• Ask "What else can I do?" and "What coaching do you have for me?"
• Take pride in your work
• Reject average
• Show others you care

Benefits:

• Health, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Plan
• Ongoing Training and Development Opportunities

Equal Employment Opportunity: Best Care Home Services is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to creating an inclusive, diverse work environment and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected status.