Technology Solutions Specialist

Technology Solutions Specialist

The Technology Solutions Specialist is responsible for supervising and leading the technology solutions team, ensuring efficient and effective support across the district. This role bridges technology support with educational needs, identifying and implementing technical solutions to enhance instructional and operational functions. The Technology Solutions Specialist works closely with all teams across the Technology & Innovation Department as well as other departments across the organization to optimize technology usage for staff and students.

Minimum Knowledge, Skills and Abilities

• Minimum of five (5) years of progressive experience in technology support, IT systems, or a related technical field.
• Experience in leading or supervising teams is preferred.
• Experience in K-12 education or related educational settings is preferred.
• Possession of a Bachelor's degree from an accredited university or college.
• Relevant certifications in technology support, IT management, or mobile device management preferred (e.g. CompTIA A+, CompTIA Network+, CompTIA Security+, Jamf Certifications, Apple Certified Support Professional, Google Workspace Administrator).
• Strong understanding of educational technology tools and platforms
• Proficiency in troubleshooting and supporting hardware, software, and network systems.
• Knowledge of mobile device management (MDM) systems and Apple School Manager.
• Ability to provide technical support for AV systems, printers, copiers, and phone systems.
• Strong communication and leadership skills
• Ability to collaborate effectively with staff and departments to align technology solutions with educational goals.
• Strong organizational skills
• Excellent written and verbal communication skills
• Ability to work independently and perform tasks assigned with minimal supervision
• High degree of professionalism and customer service skills

Essential Functions

• Lead the technology solutions team in providing high-quality, timely technical support to all staff and students.
• Troubleshoot and resolve hardware and software issues, collaborating with vendors as necessary.
• Collaborate with team members to manage mobile device deployment and support using MDM tools, ensuring devices are properly configured and maintained.
• Provide leadership in the setup, maintenance, and troubleshooting of AV systems, printers, copiers, and phone systems.
• Collaborate with the Schools and HR Department to align technology solutions with instructional practices.
• Support the implementation of new technologies, providing training and resources to staff as needed.
• Maintain clear and effective communication with department leaders and staff, ensuring a collaborative approach to solving technical problems.
• Maintain accurate records of support requests and solutions to inform future decisions and identify areas for improvement.
• Implement and enforce district-wide policies related to technology security and data privacy, ensuring compliance with state and federal regulations, such as SOPPA, FERPA and COPPA.
• Assist in the planning, coordination, and execution of technology-related projects, including hardware refresh cycles, software rollouts, and infrastructure upgrades.
• Develop and deliver professional development sessions for staff on new technology tools and troubleshooting common technical issues.
• Act as a bridge between the Technology & Innovation Department and the Schools and HR Department, ensuring alignment in the implementation and support of digital tools and platforms.
• Regularly assess the performance of district-approved technology tools, identifying opportunities for improvements, upgrades, or replacements to meet evolving instructional needs.
• Facilitate, create and maintain up-to-date documentation, including user guides, FAQs, and troubleshooting manuals for staff to reference when using district technology systems.
• Support the Technology and Innovation Department with tracking and management of technology assets, including computers, tablets, AV equipment, and other devices, ensuring accurate records in the district's asset management system.
• Collaborate with the team members to provide rapid technical response and support during technology-related emergencies, such as system outages, ensuring minimal disruption to instructional time.
• Use help desk data and feedback to identify recurring issues, implement solutions, and improve the overall efficiency of the technology support system.
• Ensure the smooth operation of remote learning technologies and platforms, providing technical support for virtual classrooms, learning management systems, and video conferencing tools.
• Provide input on budget planning for technology purchases, ensuring the selection of cost-effective and reliable technology solutions that meet district needs.
• Build and maintain relationships with external technology vendors, to troubleshoot issues with vendor-provided equipment and software.
• Participate in district-level strategic planning discussions regarding technology initiatives, providing insights on current and future technology trends and their impact on education.
• Performs other duties as assigned.

Supervise and lead technology solutions team