Front Desk Admin (RCA)

Job Description

Job Description

The Front Desk Admin (RCA) coordinates front desk operations for ZOe Center for Pediatrics and Adolescent Health, supporting patients, families, and healthcare providers through courteous reception, accurate scheduling and insurance information, efficient patient flow, and reliable payment processing. This role works collaboratively with the front desk and clinical teams, uses multiple patient-management and electronic health record systems, and prioritizes patient flow, scheduling, and insurance and demographic accuracy.

Responsibilities

• Greet patients and families in a courteous and professional manner.
• Schedule appointments and complete appointment confirmation and callback processes.
• Collect and verify demographic, insurance, and third-party payment information at each visit.
• Record charges and reconcile daily cash, credit card, and check collections.
• Support smooth patient flow while monitoring cycle times and reporting apparent patient illness or distress to clinical staff.
• Track and update no-show designations and ensure patient balances are addressed before visits.
• Maintain accurate self-pay designations and report self-pay patients to the Medicaid Specialist.
• Answer incoming calls, provide needed patient information, and protect patient confidentiality.
• Keep scanning current and maintain a clean, functional workspace.

Required Qualifications

• Ability to relate effectively to the public, patients, and healthcare providers.
• Ability to perform multiple duties within a medical office environment.
• Ability to be bonded for handling cash receipts.
• Computer literacy and ability to work with multiple patient-management or electronic health record systems.
• Understanding of medical terminology.

Preferred Qualifications

• At least one year of medical front desk administration experience.
• High school diploma or equivalent.
• Experience with medical terminology, electronic health records, insurance verification, and appointment scheduling.
• Experience with cash reconciliation and HIPAA compliance.
• Customer service, multitasking, verbal communication, and attention to detail skills.

Pediatric Doctor's office

Company Description

Pediatric Doctor's office