RN Manager Patient Logistic Center

RN Manager Patient Logistic Center

Responsible for the operations of the Transfer Center (TC) and Centralized Patient Placement. Plan, problem solve, and communicate, under the direction of the TC Assistant Vice President, with HCA hospitals, medical staff, administrators, department heads, and nursing staff to effectively direct bed placement, admissions and transfers from HCA and non-HCA hospitals. Lead and manage all members of these teams and work directly with the TC AVP to maximize volume growth and provide optimized services to HCA customers.

Duties include but are not limited to:

• Provide leadership, management and administration of all aspects of departments in order to ensure organizational mission and objectives are met
• Develop relationships and processes that will enhance access to HCA facilities, services, physicians, and health care professionals
• Hire and maintain appropriate staffing levels and utilization of personnel and ensure the highest quality of professional skill
• Provide a structured means for policy and procedure development through regularly scheduled staff meetings allowing for continual evaluation, review, and update of standards, functions, goals, and objectives
• Under the direction of the TC AVP, work collaboratively with HCA clinical and medical staff advisors and client designated medical staff advisors to establish, revise, and enforce the clinical and medical staff participation criteria for transfer operations, throughput, and communications operations
• In collaboration with throughput leaders, identifies and implements capacity management changes needed for effective throughput
• Under the direction of the TC AVP and in conjunction with Physician Relations, perform regular visits to strategic outreach facilities to provide training, communication, and address service opportunities related to transfer center activities
• Provides recommendations for outreach activities/initiatives and is involved in applicable outreach committees
• Attend HCA Corporate Transfer Center meetings and training
• Promote HCA culture of excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient and customer needs
• Manage capital/operational budget, strategic planning, customer relations, marketing, and outreach activities of the Transfer Center and Centralized Patient Placement
• Manage and collaborate with facility and division throughput leaders, all throughput activities, changes and stakeholder relationships related to Centralized Patient Placement
• Consult with HCA Corporate and Division legal advisors on the interpretation and enforcement of the Inspector's General Safe Harbor Regulations, EMTALA, Stark Laws, and any other points of law that are pertinent to department activities
• In conjunction with the TC AVP, collect, correlate, analyze, and interpret operational, financial, and statistical data. Inform and advise appropriate members of the HCA Senior Management team of potential business opportunities
• Assists with development of new programs/services
• Demonstrate responsibility for the containment of costs through appropriate ordering of supplies, recovery of service charges, and conservation of supplies
• Monitor department expenditures to ensure compliance with budget limits
• Respond promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity and efficiency
• Develop standards of performance, conduct annual performance evaluation, and initiate or make recommendations for HR actions
• Provide leadership development to all staff for effective problem identification and resolution, and for efficient day-to-day operations
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
• Other duties as assigned

Knowledge and skills:

• Knowledge of the principles and practices of hospital and clinical operations and/or healthcare management
• Participative management style and an ability to work in a matrixed environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, HCA transfer center leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Obtain knowledge of state and national rules and regulations, including EMTALA
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
• Knowledge of productivity, financial operations and reporting systems
• Proficient in Microsoft Office applications, Internet searches, and relevant databases
• Ability to work independently and under pressure to follow through on issues
• Ability to communicate clearly and concisely, both verbally and in writing
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Ability to work effectively with other employees and external parties

Education:

• Graduate of an accredited nursing program required; Bachelor's degree in Nursing preferred
• Master's degree in healthcare or business related field preferred

Experience:

• Minimum of 2 years' experience as a RN clinical manager and/or supervisory experience preferred

License:

RN License in the states where the HCA facilities for that Division are located multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)