Customer Service Representative

Yakima Waste, a Waste Connections Company, is looking for an Inbound Customer Service Representative to join the team in Yakima, WA. If you’re a motivated, detail-oriented professional with a passion for helping others, this is a great opportunity to grow your career with a stable and supportive company. SCHEDULE AND COMPENSATION Schedule: Monday through Thursday 8:00 am - 5:00 pm, Friday 7:30 am – 4:30 pm Starting Pay: $21.45 Merit Increases: Bonus available after 3-month service, yearly performance-based increases. POSITION OVERVIEW As a Customer Service Representative, you will be the first point of contact for our customers, providing support via phone and in person. You’ll assist with service inquiries, account updates, and issue resolution, all while delivering a high level of professionalism and care. DUTIES AND RESPONSIBILITIES: Answer inbound customer calls to address concerns, accept payments, start, stop, or change services. Communication with customers includes phone, email, or in person. Record customer information into software and create work orders. Maintain and update customer profiles, including but not limited to service pricing, billing address, email address, routing, sequencing, and container information. Cover front desk / reception duties as needed. Ability to work collaboratively with team members, operations, and maintenance department to resolve customer disputes Demonstrate the ability to become proficient in the use of proprietary operational systems. Effective use of software applications, at a minimum MS Word and Excel proficiency. Work in a fast paced, cooperative, high call volume environment. Promote additional services when appropriate. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSR call areas can be noisy, and work may be repetitious, with little time in between calls, while still providing excellent service. Calls may be evaluated to ensure high standards. Extended periods of sitting, typing, and screen time. MINIMUM JOB REQUIREMENTS: Ability to read, write, comprehend and communicate in English and Spanish. High school diploma or equivalent preferred. 2 years of Customer Service experience High volume call center experience a plus Experience with MS Word, Excel, and email preferred. Typing and 10-key skills are required. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. What we offer: Call Center Bonus Program Medical, Dental and Vision Benefits Paid Time off and Holiday Pay 401k Program Merit Increase Program Year-Round Full Time Stable work Vision of the Future Our Goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our operating values as the foundation of our existence. Statement of Operating Values Our values are the foundation of our culture. They define the priorities and boundaries for everything we do. They are listed in order of importance to serve as a decision-maker tool for each employee. Through adherence to our values, we are able to empower and operate decentralized. Safety - We strive to assure complete safety of our employees, our customers and the public in all our operations. Protection from incident or injury is paramount in all we do. Integrity - We define integrity as “saying what you will do and then doing it”. We keep our promises to our customers, our employees and our stockholders. Do the right thing at the right time, for the right reason. Customer Service - We provide our customers the best possible service in a courteous, effective manner showing respect for those we are fortunate to serve. A Great Place to Work - We maintain a growth culture where our employees can maximize their potential, personally and professionally. Our objective is to provide an inclusive environment where people enjoy what they do and take pride in their work. We wish to embody a work hard, play harder culture. The Premier Waste Services Company in the U.S. and Canada - We continue to provide superior returns, remain environmentally responsible and continue to grow in discipline way, deploying resources intelligently and benefitting communities we live in. We remain a “different breed”. Join us! Waste Connections is looking for a talented Customer Service Representative to join our team in Yakima, WA. To be considered for any of our current openings you must complete an application at . Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. The Washington State Pay Range for New and Current Employees is $20.77 to $24.39/HR. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.