Travel Experience Specialist

About the job Travel Experience Specialist


Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are seeking motivated, service-oriented individuals to join our remote team as Travel Experience Specialist. In this role, you will help clients create well-organized vacations by learning about their interests, researching suitable experiences, and assisting with the coordination of their selected arrangements.

You may work with resort getaways, cruises, family vacations, romantic escapes, group trips, tours, celebrations, and international destinations. No previous travel industry experience is required. Training and continued professional support are provided.

What You Will Do

• Connect with clients to understand their vacation goals, preferences, dates, and budget
• Explore destinations, accommodations, cruises, tours, activities, and package options
• Develop recommendations based on individual traveler needs
• Assist with coordinating accommodations, transportation, excursions, and other requested services
• Use approved supplier resources to organize reservation information
• Prepare confirmations and itinerary details for clients
• Track important planning dates and follow up on outstanding information
• Review travel arrangements for accuracy and completeness
• Respond to client questions and provide timely planning updates
• Maintain organized records of client communications and reservations
• Communicate professionally through phone, email, messaging, and virtual platforms
• Continue learning about destinations, supplier products, and vacation opportunities

Qualifications

• Strong interpersonal and communication skills
• Customer-focused with a professional attitude
• Excellent organization and attention to detail
• Ability to research and compare information effectively
• Comfortable managing responsibilities independently
• Basic computer, email, and internet proficiency
• Willingness to learn new booking platforms and digital tools
• Reliable, motivated, and open to continued learning
• Must be at least 18 years of age
• Must reside in the U.S., U.K., Spain, Australia, Mexico, or another qualifying region

Training & Development

• Guided onboarding and introductory training
• Destination and vacation product education
• Supplier and reservation resource training
• Professional certification opportunities
• Ongoing coaching and skill development

Perks & Benefits

• 100% remote opportunity
• Flexible full-time or part-time scheduling
• Beginner-friendly training and support
• Access to established suppliers and professional planning resources
• Travel-related discounts and industry benefits where applicable
• Opportunities to build planning, customer service, and coordination skills
• Continued destination and supplier education
• Professional development and growth opportunities
• Supportive virtual team environment