Operations Supervisor - Transportation

Job Title:  Operations Supervisor - Transportation 
Job Location:  Pittsburgh-USA-15231 
Work Location Type:  On-Site 
Salary Range:  $57,000.00 - 71,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The Operations Supervisor-Transportation is responsible for overseeing the PM/Evening shift of airline catering drivers and dispatch operations to ensure safe, efficient, and on-time service delivery. This role leads to day-to-day operational activities, ensures compliance with all safety and security standards, supports customer service excellence, and drives continuous improvement initiatives within a fast-paced airline catering environment.

• Work location : SkyChefs near Pittsburgh International Airport
• Work type : Onsite 
• Shift : 3:30pm-12am Wednesday-Sunday with Monday and Tuesday off 

Main Accountabilities

Operations & Supervision

• Oversee PM airline catering drivers, including dispatch operations and daily route coordination
• Verify drivers follow all SOPs, safety standards, and operational procedures
• Monitor and drive on-time performance to ensure service level expectations are consistently achieved
• Maintain and ensure proper driver scheduling, staffing coverage, and shift compliance
• Oversee operational workflows to ensure all areas are organized, staffed, and directed effectively to meet production and delivery timelines
• Ensure timely and accurate catering and delivery of all flights according to operational standards and customer requirements
• Lead daily team huddles to communicate operational goals, priorities, updates, and performance expectations
• Monitor employee breaks and lunches to ensure compliance with labor standards and operational coverage
• Address operational issues proactively, including gate changes, missing items, service recovery, and customer callbacks
• Ensure digital operational tools and innovations are fully utilized, including GroundStar, FTT, SFS, and related systems
• Document processes, identify operational gaps, and implement corrective actions to improve efficiency and execution

Compliance, Safety & Security

• Maintain knowledge of airline, ramp, and transportation safety and security procedures
• Perform Ramp Safety Observations (RSOs) and reinforce safe work practices across operations
• Ensure strict adherence to FDA, USDA, OSHA, EPA, DOT, HACCP, and company policies and procedures
• Promote and maintain a strong safety culture through coaching, audits, engagement, and accountability
• Conduct regular compliance and safety audits and follow up on corrective actions as needed
• Ability to obtain and maintain a SIDA badge, including successful completion of a 10-year federal background check and fingerprinting requirements

Leadership & Team Development

• Lead, coach, and develop employees in alignment with company values, policies, and performance expectations
• Foster a positive, inclusive, and high-performing work environment focused on accountability and continuous improvement
• Provide ongoing performance feedback, guidance, and support for employee development and engagement
• Model strong leadership behaviors and reinforce operational excellence within the team

Customer Service & Performance Management

• Deliver a customer service-focused experience by responding effectively to operational challenges and client needs
• Build strong internal and external relationships to support service excellence
• Monitor KPIs including productivity, attendance, quality, labor costs, and operational efficiency
• Identify performance gaps and implement solutions to improve operational results
• Support company initiatives including Quality Programs, HACCP, Lean Manufacturing, and Safety Programs
• Drive continuous improvement efforts to enhance productivity, reduce waste, and improve overall operational performance

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience preferred.

• 1+ years of supervisory or leadership experience in a production, manufacturing, or operations environment.

• Strong operational leadership and supervisory experience in a fast-paced environment

• Knowledge of airline catering, transportation, dispatch, or logistics operations preferred

• Excellent communication, problem-solving, and organizational skills

• Strong attention to detail with the ability to multitask and prioritize effectively

• Customer service oriented with a proactive approach to issue resolution

• Experience utilizing operational technology systems and reporting tools

• Ability to work flexible schedules, including evenings, weekends, and holidays as needed

• Ability to obtain and maintain airport security clearance/SIDA badge

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.