Account Manager

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and persuasive? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Account Manager. About the Role: You will: Attract and retain customers. Proactively conduct face‑to‑face customer meetings, visit job sites, and meet with decision makers to provide the best possible customer experience. Work with the Profit Center Manager to establish revenue and margin targets. Analyze sales reports and tools to establish strategies that assess customer purchase potential, grow market share, and meet or exceed monthly sales targets. Process sales orders, bids, and job information packages, and perform all sales functions in accordance with Company policy and procedures. Actively participate in scheduled sales meetings, complete customer call reports, and maintain current customer profile data. Find innovative ways to grow sales with existing customers and identify and implement opportunities for value‑added services. Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction. Work with the customer, Profit Center Manager, and Credit Manager to facilitate payment of all accounts receivable; communicate any changes in a customer’s business that might cause a credit risk. Support Inside Sales and all Profit Center activities as part of our Profit Center Team. Join industry associations to stay informed about market conditions, new technologies, and trends. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You 1+ years outside sales experience, contractor sales preferred. Able to drive for company business. As a company business driver, you must: Be at least 18 years old. Possess a proper and valid driver’s license. Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy. Extensive knowledge of products sold in the Profit Center Our ideal candidate will also Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data. Be able to build influential relationships and trust with customers and key vendor partners through open and interactive communication. Demonstrate the deep product knowledge required to answer customer questions and identify opportunities to upsell or cross sell. Develop a consultative mindset to understand our customer’s business and personal goals and invest in their success as a trusted advisor. Be able to overcome customer objections by recommending profitable solutions, adding value beyond price. Be able to build positive working relationships and inspire teamwork with co‑workers. Possess excellent communication and listening skills, with the ability to persuade. Act in a self‑directed manner with the ability to plan and organize effective sales calls. Be able to learn to operate warehouse material‑handling equipment. Be able to learn and operate the computer related systems used to process orders. Read, write, speak, and understand English. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. #J-18808-Ljbffr