Housekeeper

Purpose of Position Room Attendant/Housekeeper is responsible for keeping guest rooms and public areas consistently clean and organized. The role requires an eye for detail and maintaining the hotel's cleanliness standards, creating a warm welcoming environment where guests feel confident in the cleanliness of their rooms. Essential Functions Possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests. Maintain a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required. Maintain the highest level of confidentiality in all areas, giving guests the highest level of trust in our housekeeping staff. Demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room. Clean and stock all guest rooms as assigned. This includes changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sinks. Dust, polish furniture, straighten furnishings, and appliances. Clean appliances and dishes if applicable. Keep Head Housekeeper informed of room status on a timely basis. Greet guests as you encounter them throughout the property. Take pride in your work, strictly adhering to all Federal, State, Local and Brand health, safety, and sanitary guidelines. Complete training in all areas of security, alcohol, and health and safety. Ensure that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keep safety in mind in all tasks. Follow all safe chemical handling procedures according to the chemical manufacturer's instructions. Keep workspace, storage rooms, housekeeping carts clean and well organized and stocked, including equipment such as vacuum cleaners. Work in an organized fashion following the step-by-step process. Observe the condition of furniture, walls, trim, carpet, and appliances. Report all deficiencies following the hotel's policies. Keep lines of communication open within the housekeeping department. Participate in daily standup meetings, housekeeping, and all staff meetings. Adhere to key control guidelines. Assist in quarterly, spring, fall, and annual cleaning duties as assigned. Turn in lost and found items following the company procedure. Assist in training of new staff. Participate in and support a positive, enjoyable work environment. Hold an understanding of hotel products and services (i.e., food and beverage, recreation). Performs other duties as assigned. Position Requirements Mandatory Job Requirements Ability to communicate with hotel staff, guests, and management in a professional manner. Knowledge of the surrounding area and events. Ability to work a flexible schedule, including weekends and holidays. Read, write and speak English. Have an eye for detail. Ability to learn safety, emergency, and accident prevention policies and procedures. Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards). Accountability Housekeeping training completed within the acceptable time frame, as required by the brand. Maintains a high level of quality, service, and cleanliness. Have a thorough understanding of all shift duties. Clean rooms within the budgeted goals for minutes per occupied room. Communicates openly with direct supervisor. Experience or Training Required High school education. 1-year hospitality experience (preferred). License or Certification Required Complete housekeeping training program within the brand required time frame. Marginal Job Functions Cleaning lobby and public areas as needed. Restocking storage rooms. Help with laundry as needed. Deliver cribs, towels, or other items to guestrooms as requested. Perform light maintenance duties. Restock, inventory, and put away supplies when they are delivered. Physical Demands Stand, walk; use hands and fingers to handle or feel items for long periods, up to 8 hours at a time. Reach with hands and arms. Walk, navigate stairs regularly. Continuously repeat the same movements, including bending, stooping, kneeling, crouching, pulling, pushing, stretching. Understand the speech of other people, and speak clearly so others can understand. Read and see details. Lift up to 25 pounds occasionally, lift up to 50 pounds from time to time. Environmental Conditions The job is considered inside; employees will spend 75% or more of their time inside. They must be able to communicate well with others, effectively deal with guests and accept constructive criticism. The job requires changing activity frequently and coping with interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr