Patient Accounts Call Center Rep

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We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Summary:

This positions purpose is to make contact with patient/guarantors through inbound and Outbound calls and advise of remaining account balance(s). Answer any questions/concerns and exhaust all internal efforts to collect on self pay and insurance residual accounts.

Minimum Qualifications:

High School or GED (Required)Familiarity with computer systems. Data entry skills. Excellent interpersonal, communication and negotiations skills. Ability to quickly build rapport with patients. Proven organizational skills. Familiarity with Fair Debt Collections Practices. Minimum two years customer service or collections Experience with six months Experience in a call center environment.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Patient Contact Center

Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment