MSP Program Billing Analyst

Posted Wednesday, August 19, 2026 at 4:00 AM Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today. BASIC PURPOSE The primary responsibility of the MSP Program Billing Analyst is to ensure timely and accurate processing of timesheets and invoices through the VMS technology, and research and resolve all provider and client inquiries in a timely and customer-focused manner. ESSENTIAL FUNCTIONS Take ownership of the error free completion of the entire weekly pay/bill cycle to include: Timesheet & Expense entry and into the VMS tool from various sources Timesheet integration processing into the VMS tool and management of integration exceptions Audit of all timesheet and expenses against client contractual billing rules Invoicing all customers, based on customers’ billing cycle, for all hours worked and all other revenue including travel, bonus, and housing subsidies Responsible for distribution of all invoices in accordance with customer requests Provide accurate processing of all timesheet adjustments into the VMS tool, initiated by either external (supplier-related) or internal (Cross Country) requests Accurate and timely processing of all adjustments (debits and credits), initiated by either external (client-related) or internal (Cross Country) requests Timely research and resolution of all billing inquiries into the assigned mailboxes utilizing the highest level of customer service Responsible for maintaining all necessary documentation for processing cycle; included but not limited to emailed invoices, reports, etc. Perform all necessary SOX and Internal Key Controls Participates in special projects and performs other duties as assigned Knowledge and understanding of various time entry and time approval processes used by the client and its impact on the payroll and billing processing Ability to run and analyze queries and reports for weekly processing as well as for research and inquiries Ability to reconcile large quantities of data utilizing excel Build and maintain relationships with MSP Operations and establish and maintain rapport with client contacts Engage necessary departments in support of customer objectives and needs to optimize the client experience All other duties as assigned QUALIFICATIONS Bachelor’s Degree or any equivalent combination of education and experience enough to successfully perform the essential functions of the job 3 years’ experience in billing, preferably in the Staffing industry MSP/VMS staffing industry experience is highly desired 3-5 years of demonstrated analytical sense with excellent attention to detail Client facing and strong relationship building experience Proven aptitude to execute in a fast-paced, high volume environment Demonstrate excellent communication and follow-up skills Detail and task-oriented with strong organizational skills Manage several conflicting priorities, must be flexible, be willing to assist and fill in as needed Flexible and adaptable Basic knowledge of Microsoft Office suite with a proficient knowledge of Excel Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Voluntary Insurance 401(k) plan Tuition Assistance Pet Insurance Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment. Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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