Microsoft Exchange and Teams Engineer

Job Overview The Microsoft Exchange and Teams Engineer will work on our Infrastructure Services Team to support Plante Moran’s internal communications solutions, including Microsoft Exchange Online, email security, Microsoft Teams, voice services, video conferencing, and other communications solutions. Your Role Your work will include, but not be limited to: Responsible for designing, administering, and establishing system standards for messaging and communication team solutions including Microsoft Exchange Online and email security. Microsoft Teams with a focus on Unified Communications (Chat, Video, Voice, and Meetings). Voice, Video Conferencing, and Fax services. Lead infrastructure and security related projects from idea generation to implementation, including selection, recommendation, design, testing, and implementation of various solutions. Provide support, analysis, and remediation on escalated support incidents from our help desk on Microsoft Exchange Online, Outlook, Email Security (Phishing, Malware, SPAM), Microsoft Teams (including voice), telecommunications services, video conferencing, and other communication solutions. Perform solution administration tasks, including reviewing and monitoring event logs, performance KPIs and baselines. Create and maintain accurate technical documentation. Manage and maintain positive working relationships with vendors. Develop and test disaster recovery, incident response, and business continuity plans. Capacity planning and yearly budgeting. As‑needed participation in after‑hours maintenance windows to update, change, and install various systems. Occasional participation in the On‑Call Rotation. Qualifications Bachelor’s Degree in Information Technology, Business, or related major preferred. At least 3 years of experience designing, implementing, and maintaining Microsoft Exchange Online and email security solutions. Experience with eDiscovery, Litigation Hold, and compliance processes. Strong PowerShell scripting skills. Knowledge of external email routing and configuration including MX records, SPF, DMARC, DKIM, etc. Entra ID and familiarity with the Microsoft 365 / M365 suite of solutions. Knowledge of Microsoft Teams Unified Communications, TCP/IP networking, Quality of Service, Microsoft Teams Room Systems, and Microsoft 365 Copilot is a plus but not required. Occasional travel may be required. Compensation Salary range: $89,500 - $120,000, based on region (CO, IL, OH, MA). Equal Opportunity Employer Plante Moran is an Equal Opportunity Employer. #J-18808-Ljbffr Dormont Manufacturing Co