Road Service Technician

Description About Crown Power & Equipment: We provide a comprehensive range of outdoor power equipment, as well as large and small machinery from top manufacturers such as Case iH, Vermeer, Grasshopper, and Cub Cadet, to mention a few. We are proud of our past, and excited for our future. We have over 32 years of continuous growth and employee satisfaction. In fact, some employees (and customers) were with us when we opened our doors in 1992. We wouldn’t have been able to achieve this level of success without a team of dedicated employees! Benefits Offered: In addition to competitive wages, we provide the following benefits: Crown Power & Equipment pays 85% of the medical, dental, and vision premiums for employee only coverage $25,000 basic life insurance policy provided at no cost with the option to add voluntarily up to an additional $500,000 Additional voluntary benefits: Accident, Critical Illness, & Short-term Disability Paid PTO Paid Holidays Eligible to participate in the 401(k) plan after 90-days of employment with a Company match up to 4% Product discounts Road Service Technician: We are looking for a professional road service technician to travel to customers sites to install, maintain, troubleshoot, and repair equipment, providing on-site technical support by diagnosing problems, replacing parts, and ensuring proper functionality of machinery while maintaining positive customer relationships and adhering to Company safety protocols. Essential Functions, Duties & Responsibilities: Independently diagnose and identify issues with agricultural and construction equipment by examining, listening to machinery, checking gauges, and reviewing inspection reports Perform repairs by disassembling defective machinery, replacing worn or damaged parts, and reassembling equipment according to specifications, using hand tools, and possibly welding equipment, and other machinery Conduct routine maintenance by cleaning, lubricating, and adjusting parts on equipment to prevent breakdowns and ensure proper functionality Analysis of electrical and hydraulic systems for troubleshooting and repairing electrical wiring, sensors, and hydraulic components on modern agricultural machinery Tuning and overhauling engines, including adjusting valves, replacing filters, and checking compression to ensure proper engine maintenance Identifying necessary parts for repairs and ordering them from the Parts Department Keeping detailed records of repairs performed, parts used, and customer information Effectively communicate equipment issues and resolutions to supervisor and customers Clean, organize, and maintain the condition of the shop, inventory, tools, and equipment Maintain current product knowledge of all equipment/machinery available through the dealership for ease of operation and maintenance Adhere to, enforce all safety regulations, and wear all safety equipment as required Participate in training as assigned Work effectively and cooperatively with peers and management Ownership of personal tools Other duties as assigned Requirements Required Skills & Knowledge: Strong understanding of mechanical principles, including engines, hydraulics, electrical systems, and power transmissions Ability to read and interpret technical manuals, schematics, and blueprints Diagnosing complex issues and determining the best course of action for repairs Ability to use a variety of hand tools, including wrenches, sockets, screwdrivers, and pliers May need to perform welding repairs on damaged metal components Required Qualifications: High School diploma or GED certificate Excellent customer service skills Aptitude for listening and following directions Proficient written and verbal communication skills Ability to prioritize work and meet deadlines Attention to detail Ability to work independently Strong decision-making and problem-solving skills Safety-minded work habits Physical Requirements: Must be able to stand for extended periods of time with walking, climbing stairs, reaching, pushing, pulling, leaning, and twisting Ability to lift items up to 75 lbs. and work in awkward positions Fitness to work in adverse and extreme weather conditions Preferred Qualifications Experience working in an agricultural/construction equipment industry Valid Class E driver's license or better Basic computer experience Forklift & power washing experience Candidate is required to successfully pass the pre-employment screenings which include background check, pre-employment drug screening, as well as driving record evaluation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Reports To: Service Manager #J-18808-Ljbffr