BDC Agent

BDC Agent Join a Leading Automotive Group The Tom Wood Lexus, is seeking a Business Development Center (BDC) Agent to deliver exceptional customer service and support across our multiple dealership locations. This role is perfect for individuals who thrive in a fast-paced environment, enjoy connecting with people, and are motivated by performance-based rewards. What We Offer Paid Time Off & Vacation Paid Holidays Medical, Dental & Vision Coverage 401(k) with Company Match Life & Disability Insurance Professional Training & Career Development Tuition Reimbursement Service Awards Opportunities for Advancement Key Responsibilities: Handle 115+ inbound and outbound calls daily with professionalism and efficiency Provide exceptional customer service to guests across multiple dealership locations Schedule service appointments and confirm details accurately Engage customers to promote dealership services and programs Maintain detailed records and update customer information in CRM systems Build product knowledge across the Tom Wood Automotive Group's diverse lineup Qualifications: Previous experience in customer service, hospitality, or call center roles preferred Excellent verbal and written communication skills Ability to connect with customers over the phone and through electronic communication Comfortable using computer systems, including Microsoft Office applications Calm under pressure with strong multitasking abilities Goal-oriented and motivated by achieving performance targets Professional demeanor and positive attitude Why Work Here? At Tom Wood Group, you're more than an employeeyou're a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we're passionate about creating an environment where you can grow both personally and professionally. What Makes Us Different? A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity Opportunities to advance across multiple industries and locations A culture that values your contributions and celebrates success Comprehensive benefits designed to support you and your family Our Core Values Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity Employment Requirements: All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.