Repair Field Technician Specialist

Job Title

Installs, configures, repairs, supports, reports, assists and troubleshoots any WorldNet Telecommunications Inc., internal or external infrastructure, including any telecommunication and cable circuits, including customer premises equipment. Provide advanced technical support to RFT, ROC and other company personnel related to complex service affecting issues.

Essential Duties And/Or Responsibilities

The following duties are typical for this position. The company reserves the right to add or change duties at any time.

• Assistance to all technical divisions of the Repair Department as the highest level.
• Revise, document, and improve processes for troubleshooting and discuss.
• Create, discuss, and implement technical manuals for different type of repairs. Develop technical trainings and continuing Telecomm education for the Repair's Division.
• Manage and intervene with the different vendors of equipment, transports and supplies to resolve any issues affecting clients or WorldNet's infrastructure. Must attend vendors meetings and or calls to handle any situations that arise.
• Responsible to assist all Repairs Division technicians with troubleshooting, equipment configuration, routers configuration and analytical technical solutions and recommendations, as well as identify WorldNet network/applications issues.
• Knowledge and management of all the tools and test equipment used in WorldNet. Responsible for providing support and guidance to repairs technicians from all divisions in the use of these tools.
• Participation in the development of new products and modifications to existing.
• Responsible of visiting customers for installation and repairs of internal and external wiring CAT 3, CAT5e or CAT 6, and fiber, including connector, cable, telephone and all WorldNet approved CPE's.
• Responsible for the installation, repairs, configuration and/or replacement of all WorldNet CPE's.
• Responsible for the installation and repairs of voice services such as, POTS lines, Hosted PBX, PBX (only sales by WorldNet), Sip Lines, PRI, Sip Trunk, DID, etc.
• Install and Repair cyber security appliances including troubleshooting, firewalls changes, security policies changes, upgrades, and other related configurations.
• Responsible for the physical Installation of CPE's to provide different types and levels of service on customer premises including switches, routers, batteries, IP phones, ATA, IAD, etc.
• Install and repair internet and data services, such as PPPoE, internet dedicated circuits, point to point services, interconnect services thru a data network, etc.
• Install and repairs circuits such as, Fiber Optic, Wireless or lines to be installed from demarcation point to customer premises.
• Perform testing on core equipment for all circuits issues, including cross connect, extended testing and troubleshooting with third party providers.
• Process LNP (port in of lines).
• Complete site surveys, lines inventory and use, wiring, routers, circuits, evaluate the communication room, location facilities, server rooms and telecommunication chambers, etc.
• Comply with Installations and Repairs Process and Standards, including the Customer sign off for Job acceptance form, photos of installed equipment, labelling WNT equipment, testing process, etc.
• Will assist and perform tests with WNET Repairs Divisions, ISP (Providers) or Engineering to test WNET's network from Collocation, Cageless, In-buildings or client premises.
• Advanced Configurations and Troubleshooting of HPBX services at the switch level. Perform changes as necessary to soft switch, Commportal and CPE.
• Perform advance troubleshooting of VoIP issues affecting customer services. Utilize tools such as Wireshark, OCOM, SAS, etc. to identify/solve and solve service issues.
• Coordinate, participate and lead vendor meetings to identify/solve service issues that involve third party providers or equipment's.
• Advanced configuration and troubleshooting of routing protocols such as BGP, SD-WAN, OSPF or others.
• Identify customer repeated service issues, investigate root cause, provide possible solutions and refer to Team Leader or Supervisor for an alternate solution.
• Performs all other duties as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Associated Degree in Telecommunications, Telephony or Electronic Technology (preferred) with a minimum of five years of related experience; or equivalent experience and training related to the position.

Skills and Abilities Requirements

• The position requires a high knowledge in the installation, repair, and diagnosis of problems in the operation of all types of telephony services, Internet, data, firewall, etc.
• Advanced VoIP and Telecommunications knowledge Voice and Data
• Knowledgeable on PBX Fundamentals and troubleshooting
• Proficient in PBX Installations, Configuration and Maintenance.
• Advances Networking Fundamentals (TCP/IP, switching, routing, tools etc.)
• Ability on Advanced Transport technologies and testing Equipment's using by WorldNet.
• MTCNA/FORTI NSE4/SIP Certifications
• Advanced troubleshooting of Transports such as T1, DS3, Fiber Optic & Wireless.
• Ability to stay up to date with new equipment knowledge and telecommunications/technology trends.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to travel all areas of Puerto Rico. The employee must frequently lift and/or move ladders and up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is frequently required to travel all areas of Puerto Rico and Virgin Islands.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the working environment can be loud.

Position requires being outdoors for large amounts of time. Position requires traveling. Position requires occasionally working in small poorly light spaces.

Employer's Right

This Job description does not list all the duties of the job. You may be asked by Supervisors or Managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this Job Description.