Restaurant General Manager: Lead Operations, Grow Sales & Service

Position Summary: Begin an exciting leadership journey as a General Managers at IHOP. As the driving force behind our success, you will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences. Responsibilities: · Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets. · Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration. · Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations. · Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency. · Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions. · Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations. · Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability. Qualifications: · Bachelor’s degrees in Business Administration, Hospitality Management, or a related field preferred. · Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles. · Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. · Proven track record of achieving business results, driving sales growth, and managing profitability. · Excellent communication, negotiation, and problem-solving skills. · Ability to work flexible hours, including evenings, weekends, and holidays, as needed. Competencies: · Leadership: Inspire and empower team members to achieve excellence and deliver outstanding service. · Strategic Thinking: Develop and execute business strategies for long-term success and growth. · Financial Management: Manage budgets, control costs, and drive profitability through a strong understanding of financial principles. · Customer Focus: Provide exceptional guest experiences and build lasting relationships. · Adaptability: Adjust to changing priorities and environments, driving continuous improvement. Skills: · Leadership and team management · Business acumen · Sales and marketing · Financial analysis and budgeting · Problem-solving and decision-making Physical Requirements: · Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. · Standing and Walking: Prolonged periods of standing and walking throughout the shift. · Bending and Reaching: Frequent bending, reaching, and twisting. · Manual Dexterity: Good hand-eye coordination. · Communication Skills: Clear verbal communication to interact effectively with team members and guests. · Temperature Tolerance: Capability to work in diverse temperature conditions. Benefits: · Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff. · Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services. · Career Growth: Training programs, clear career paths, and mentorship opportunities. · Recognition: Performance-based incentives, bonuses, and employee recognition programs. · Inclusive Environment: A diverse and supportive workplace with open communication and teamwork. · Flexibility: Customizable benefits and support for major life events. #J-18808-Ljbffr