Case Manager - Diversion Center (1425) (QMHP)

Job Description

Job Description

Job Title: Case Manager - Diversion Center (1425) (QMHP)

Program: Reset Diversion Center

Location: Amarillo, TX (also serving the surrounding area)

Salary: $40,809.60 – $46,009.60 / year (based on experience level I, II, or III)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.
• TPC Full Summary of Benefits FY2027

Position Overview:

Texas Panhandle Centers is seeking a Diversion Center Case Manager (1425C) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Conduct crisis responses and coordinate with individuals at risk of experiencing a crisis episode.
• Conduct comprehensive life needs assessments, considering needs as viewed by the individual, present service providers, law enforcement officer (LEO), and significant others in a timely manner.
• Provide skills training using evidence-based curriculum.
• Maintain same-day next-day documentation requirements and 95%+ compliance average for all individuals served.
• Execute prudent action in emergency situations and assist team members when individuals need crisis response or other diversion-based services.
• Conduct follow-ups in the community, assess for safety, complete mental health status exams, and provide appropriate referrals as necessary.
• Maintain a positive working relationship with LEO's, in-patient facilities, TPC staff, and all other stakeholders.
• Spend 50% of the time with individuals being served in the Reset Diversion program as well as other crisis platforms.
• Perform other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

Education & Credentials (Required):

• Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field (required for QMHP credentialing).
• Work weekends and operate with a flexible work schedule to accommodate the needs of the Diversion Center program.
• Participate in a 24/7 year-long rotating on-call schedule and respond in-person to on-call activations when needed, including holidays and weekends.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents.

Experience Level Tiering:

• Case Manager I ($40,809.60/yr): Entry Level – No experience required.
• Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience.
• Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• 1 year of experience working with justice-involved individuals.

Texas Panhandle Centers is an Equal Opportunity Employer.