Senior Product Manager, Pharmacy Platform

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Senior Product Manager, Pharmacy Platform to lead the strategy, development, and improvement of the pharmacy technology and fulfillment workflows that power Bask's telehealth platform.

You'll own the systems connecting clinical workflows with pharmacy partners, including pharmacy integrations, prescription routing, fulfillment tracking, and exception management.

This is a hands-on technical product management role focused on building reliable, scalable software that supports complex pharmacy operations. You'll work directly with engineering, clinical operations, and pharmacy stakeholders to understand operational challenges, define product requirements, and ship solutions that improve the prescription fulfillment process.

We're looking for someone who understands how software is built, can work closely with engineers on technical decisions, and takes ownership of products from discovery through launch and iteration.

What You'll Do

• Own the product vision, strategy, roadmap, and execution for Bask's Pharmacy Platform.
• Lead product development across pharmacy integrations, prescription routing, fulfillment workflows, and exception management.
• Work directly with pharmacy partners and internal operations teams to understand existing workflows, identify bottlenecks, and prioritize improvements.
• Define and improve how prescriptions and related information move between Bask's clinical platform and external pharmacy systems.
• Build workflows that support prescription routing, order processing, fulfillment tracking, and operational visibility.
• Collaborate with engineering teams to design reliable APIs, integrations, and data exchanges with pharmacy partners.
• Define product requirements for routing logic, status updates, error handling, retries, and exception resolution.
• Identify opportunities to automate repetitive operational tasks and reduce unnecessary manual intervention.
• Improve how internal teams identify, investigate, and resolve failed transmissions, delayed orders, and other fulfillment exceptions.
• Partner with EMR and clinical product teams to ensure prescribing workflows connect reliably with pharmacy systems.
• Evaluate system architecture, technical dependencies, integration reliability, and implementation tradeoffs.
• Define and track product metrics such as routing success rates, fulfillment processing times, integration reliability, and exception resolution.
• Gather feedback from pharmacy partners and operational teams to continuously improve the platform.
• Balance operational efficiency with system reliability, data accuracy, privacy, security, and applicable healthcare requirements.
• Lead product initiatives from discovery and prioritization through development, launch, and ongoing improvement.
• Take ownership of product outcomes and make informed decisions in a fast-moving environment.

Requirements

• 5+ years of professional product management experience building and shipping software products.
• Previous software engineering experience or a technical background that includes hands-on coding experience.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience owning complex SaaS products, integration-heavy platforms, or workflow-driven software.
• Strong understanding of APIs, third-party integrations, data flows, and modern software architecture.
• Proven experience leading products from discovery and technical planning through launch and iteration.
• Experience building or improving products involving complex operational workflows and multiple interconnected systems.
• Ability to translate technical requirements, operational challenges, and user needs into clear product specifications.
• Strong product judgment, prioritization, and roadmap management skills.
• Experience collaborating directly with engineers, designers, and cross-functional stakeholders.
• Strong analytical skills and the ability to use data and operational feedback to guide product decisions.
• Excellent written and verbal communication skills.
• Ability to work independently, navigate ambiguity, and deliver reliable products under tight timelines.

Nice to Have

• Experience building pharmacy technology, prescription management, or healthcare fulfillment software.
• Familiarity with pharmacy integrations, prescription routing, order fulfillment, or exception management.
• Experience with telehealth, digital health, or healthcare technology platforms.
• Knowledge of healthcare privacy, security, and regulatory considerations, including HIPAA.
• Familiarity with electronic prescribing systems, pharmacy management software, or healthcare interoperability standards.
• Experience building integrations with external service providers, vendors, or operational partners.
• Experience designing systems for high-volume transaction processing, operational automation, or fulfillment tracking.
• Experience building configurable SaaS platforms that support multiple organizations and workflows.