Scheduling Coordinator

Job Description

Job Description

Medical Scheduling Coordinator Needed for busy Medical Office in Litchfield County, CT 
his is a contract role with an opportunity to be full-time

Position Summary
The Medical Scheduling Coordinator is responsible for managing patient appointment scheduling, coordinating provider calendars, and ensuring efficient patient flow within the healthcare practice. This role serves as a primary point of contact for patients regarding appointments, referrals, and scheduling inquiries while maintaining excellent customer service and compliance with healthcare regulations.
Key Responsibilities

• Schedule, reschedule, and confirm patient appointments for physicians and healthcare providers.
• Coordinate patient visits, procedures, diagnostic testing, and follow-up appointments.
• Verify patient demographic and insurance information prior to appointments.
• Manage provider schedules to maximize efficiency and minimize scheduling conflicts.
• Process referrals and obtain necessary authorizations as required.
• Answer incoming calls and respond to patient scheduling inquiries in a professional and courteous manner.
• Communicate appointment instructions, preparation requirements, and office policies to patients.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Monitor appointment cancellations and no-shows and assist with schedule optimization.
• Collaborate with clinical and administrative staff to coordinate patient care needs.
• Ensure compliance with HIPAA and organizational confidentiality standards.
• Assist with front office duties and administrative projects as assigned.

Qualifications

• 1-3 years scheduling, reception, medical insurance knowledge
• Minimum of one (1) year EMR Products/Solutions
• Knowledge of medical records/HIPPA requirements, insurance carrier requirements,
• High School degree or equivalent
• Knowledge of MS Excel, Word, Outlook and other desktop software programs
• Strong communication, interpersonal relationship and patient empathy skills.
• Excellent Customer Service skills