Call Center Agent

Call Center Agent

Under the general supervision of the Supervising Program Technician II, in the Customer Service Contact Center, the Call Center Agent provides customer service using a telephone on a wide variety of Lottery-related issues to all Lottery customers including internal staff, players, retailers and the public. This position requires knowledge of all Lottery Scratchers and draw games, the California Lottery Act, Lottery gaming rules and regulations, multiple lottery programs, policies, security procedures, and overall Lottery operations. The position accesses highly sensitive computerized files from both the Lottery and vendors.

This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility. This position is headquartered in Sacramento HQ and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: "telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.

People are drawn to the Lottery because we: Are an energetic, creative, and talented team Value diversity and inclusion in the workplace Empower team members to bring their knowledge, expertise, and innovation Recognize individual and team contributions Support the importance of work-life balance Invest in the professional development of our team members Are dedicated to preserving our environment by lowering our carbon footprint All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please visit the California Department of Human Resources (CalHR) website. The Lottery is less than 30 minutes from all that Downtown Sacramento has to offer. Amenities include an onsite restaurant, free gym, close to the light rail station, electric car charging stations, and free parking!! Apply today to join a dynamic organization that is not only passionate about its mission, but also its people!!