Customer Service Representative

Job Description

Job Description

Customer Service / Order Entry Specialist – Full-Time (Onsite)

$20–22/hr | Richmond, VA | No Experience Required – We Train

Looking to start or grow your career in a professional office environment? We're hiring a dependable, detail-oriented team member to join our customer service and operations team.

This is a full-time, onsite position in Richmond, VA with training provided and opportunities to grow.

• Enter and process customer orders accurately
• Track orders from start to delivery
• Answer customer questions via phone and email
• Help with shipping, returns, and product inquiries
• Keep records organized and up to date
• Communicate proactively with customers and team members

What We're Looking For

• Strong communication skills (phone + email)
• Positive, customer-first attitude
• Detail-oriented and reliable
• Basic computer skills (Outlook, Word, Excel)
• Punctual with reliable transportation
• No experience required – we will train the right person

• $20–22/hour starting pay
• Stable, full-time schedule
• On-the-job training and skill development
• Opportunity for advancement
• Supportive, team-oriented environment

• Medical, Dental & Vision Insurance
• 401(k)
• Life Insurance
• HSA / FSA options
• Paid Time Off

At Research Marketing and Innovations, we focus on building strong customer relationships and developing reliable team members. If you're motivated and ready to work, we want to hear from you.

Apply today – we're hiring immediately pending a successful background check and drug screen.