Co-Op/ IT Technician

Job Description

Job Description

Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. GCBHS has an immediate opening for a Full-time Co-Op/ IT Technician to work at our Cincinnati office location.

Why Work at GCBHS?
- GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families
- Top Workplace every year since 2010
- Paid Time Off and Sick Time
- Flexible work schedules
- Public Student Loan Forgiveness
- Comprehensive health insurance
- 403(b) Retirement with Match

Job Overview:
We are seeking a dedicated Co-Op/ IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot various technical issues effectively. The IT Technician will work closely with end-users to ensure smooth operation of IT services and systems.

Duties:

• Provide first-level technical support for hardware and software issues, including troubleshooting and resolving user problems.
• Assist users with VPN connectivity issues, ensuring secure access to company resources.
• Support network administration tasks, including monitoring and maintaining network performance using tools such as Meraki.
• Manage help desk tickets through Solarwinds Web Help Desk, ensuring timely resolution of requests and incidents.
• Analyze user requirements and provide appropriate solutions for mobile devices.
• Collaborate with other IT team members to implement upgrades and new technologies.
• Maintain documentation of support processes, procedures, and user guides to enhance service delivery.

Skills

• Proficiency in providing technical support for Microsoft operating systems and iPhone iOS.
• Strong understanding of VPN technologies and network administration principles.
• Experience with help desk operations and customer service best practices.
• Familiarity with Web Help Desk or similar ticketing systems for managing support requests.
• Ability to analyze problems effectively and provide timely solutions.
• Knowledge of mobile device management and support.
• Excellent communication skills, both verbal and written, to assist users in a clear and concise manner.

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cincinnati, OH 45206: Relocate before starting work (Required)

Work Location: In person

GCBHS has been named a Top Workplace in Greater Cincinnati and Northern Kentucky every year since 2010! Please visit our website to learn more about GCBHS.

EEO Employer Disabled/Vets

Apply today! Our work is #LifeChanging!